In dashboard can we have a filter condition to generate dynamic reports on based of condition we select? for ex: We created dashboard for incident and can we change assignment group and generate reports for same. suppose my assignment group is Databa...
I have a service catalog item that contain about 150 variables. Once the user orders the item, and the RITM is created, I would like the user to be able to edit the RITM variables during the initial stage of the workflow I have defined as "pending". ...
I have a web service where we are going to populate cmdb_ci_application_software. When creating the web service, I copied all target fields to create custom import set table for source. We need to track the sys_id in the cmdb_ci_application_softwar...
We have moved our Knowledge v3 environment from DEV to TEST. We have created a new Manager approval process workflow. In a nutshell, each article created (we allow all ITIL users to create new knowledge articles) is routed to the author's m...
Is there an easy way to override a Reference Qualifier on a Catalog Variable? We are using the code below to filter the reference field, but need an admin override and would rather not edit script include.nameNOT LIKEServiceNow^ javascript: groupMemb...
I was working with Async business rules containing the script which sets up the "Requested for" in the RITM based on the "requested for" variable. But for some of the requests the requested for is remaining blank(1 or 2 out of 20 records). Is this th...
Has anyone used a script to start a subflow? We have a catalog item that is for new software and it has a bunch of check boxes that are for the software the user would like access to. Each one has its own workflow. So what I was thinking is rat...
We can see the duration on a request. However we do not see duration on a requested item. It just shows (empty) as seen below, we are wondering if there is away so we can enable/see the duration on a requested item.Thank YouTroy
Hello,I'm working on a workflow and I need to add two custom condition properties in a workflow for a catalog task. Unfortunately I don't know how. I want it to look like the one below:Right now I only have "Always". Screenshot below:What do I need t...
I have a simple client script that I want to run on a catalog item that I can't seem to figure out. Need your help!I have a variable called "access_type" that is a multiple choice type. I want to have an onChange script to display a field message...
Hi,I want to attach a link in a catalog item. and i want to add it through ui pages. the link is:https://dev13396.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=483d86c34f951e00e116029d0210c77dwhen I am adding it in ui ...
Hello Community,I tried following this forum but it didn't work for me:How to add Manager Approval in workflow based on custom item variable So what I want to do is for the manager field of a request, I would like that manager that is filled out in t...
HelloDo someone knows if it's possible to create a Sandbox-Lab network (simulated) for training purposes regarding the SN Discovery tool?for example:I know that exists a tool called Cisco Packet Tracer that creates simulated networks for self-trainin...
Do you know how to customize it so I can pin featured content to an individual KB instead of the Knowledge Base homepage(where I see all the different KB at the top)? I read you can add a system property and give that KB a unique keyword but I can't ...
I do not understand the Keywords field when pinning an article to my Featured Content section in Knowledge v3. I go to Featured Content tab in the KB, I select an article and Submit. The error indicates that I must select a keyword. ...
