How to link RITM to incident
Hi All,When creating a request using Create Request ui action, can we make Incident child to requested item and not to request.Thanks in Advance,Akshay Bhardwaj
Forum Posts
Resolved! task form variables disappear
I have an issue.. I am requesting an item through Service Catalog, and I also would like some of these variables to show up on the task form so I selected the box to show on the task form within the UI Policies. However, I noticed the when I go to th...
Resolved! How to make read only a catalog item?
Hi All,How to make read only a catalog item,If we select an item from category it should be read only otherwise we shouldn't placed an order,Please tell me solution,Thanks
Resolved! How to display a variable set variable in a list, for reporting?
We have a variable called 'start_date', contained within a variable set for new hires in our service catalog. I would like to create a list of all catalog items requested, and include the start_date as a field in the list for reporting purposes. Can ...
Resolved! How to hide variables in Service Catalog
Hi Guys,I have got a requirement where I need to hide variables from displaying on sc_req_item form. The requirement are as follows:- Hide all variables from displaying from some catalog items on Request Item (sc_req_item) form- Hide some variables f...
Resolved! show/hide variables on a task form
HiI am looking to show variables and hide variables on a task form. I need it to pertain to specific catalog items. So far I have written the following script, but its hiding it on every catalog item, I need it to hide it only on certain items. How d...
Resolved! confirm on an on submit script
I'm trying to force a confirm with an on submit script. It is displaying that popup but no matter if the user hits ok or cancel it will still proceed to checkout or add the item to the cart even thought I am returning false. Any ideas on why I am...
Issue using quotes in Short Description
I noticed that when I put quotes in the Short Description (example Error "Unauthorized error 401" while opening IE) it shows fine with the quotes in the search list when searching the Knowledge Base but as soon as I go into the actual article the Sho...
xmlhttp.do query
HiWhen tracing a portal call to open a ticket raised by a user one of the entries is for a query to https://....../xmlhttp.do Please can anyone tell me what this does where it is as the trace seems to fail at this point as it either does not exist or...
Bcc notification mail not sent
Hello all,I am trying to set notification email bcc for all CI managed by, ci support group manager and for all users. i have tried a script, its not sending mail for those users. i have tried by putting the email directly in the email script, but ...
Resolved! sorting order of service catalog
Hi All,Can we sort the service-catalog item on ESS page according to our requirement. Currently the items are by default gets sorted from A_Z.RegardsSapna
Action not authorized
I m working on a service catalog request. I was able to add new catalog policies fine. All of a sudden i m getting "Action not Authorized" on click of new buttons in catalog policies actions, i m getting the error as "Action not authorized"
Resolved! Request Item not getting approved automatically
Hi,When the request is raised, corresponding request item is not getting approved. I can see that, ServiceNow has a in-built business rule "Cascade Request Approval to Request Item", which will automatically approve the underlying request items, when...
Resolved! How to show sc_req_item state options
Hi, in the Requested Item (sc_req_item) table. There are 6 built in state choices which are:But when I right click -> Configure Dictionary. I can see more choices but is not shown in the state screenshot above.Here are the list of choices for the sta...
Requested Item (sc_req_item) state change choices if catalog item is equal to name
Hi, is it possible to make Requested Item in service catalog "State" choices dependent on the catalog item?Thanks,Tadz
