task form variables disappear

[paradise623]

I have an issue.. I am requesting an item through Service Catalog, and I also would like some of these variables to show up on the task form so I selected the box to show on the task form within the UI Policies. However, I noticed the when I go to the task form, the variables will show and quickly disappear. Has anyone experience this issue?

[ccajohnson · Accepted solution]

If you are generating the task through workflow, you need to specify which variables will appear on the form through the Task Workflow Activity.

[matt7777]

I'm seeing the same thing - but updating the Workflow Activity for each task stage didn't have any effect for me for new requests.   It looks like a client script that triggers removing the data from the page after the page loads.   Like the OP, I see the phone number of a "Blackberry" I ordered.   Then it vanishes.   Searching the page source doesn't show the phone number anywhere - so looks like the browser is being instructed to remove it.

[matt7777]

There is a Client Script called "Hide/Reveal Blackberry Req Item variable" which seems to be what would do it.   However, it's not active.   Even hacking it to just do nothing doesn't seem to have any effect for me, so maybe there' a different one?

[matt7777]

Ok - found it.   At least for me it was when ordering a Blackberry in my dev instance.

There is a "Catalog UI Policy" called "Hide Original Phone (BB)" that was active.   Once I de-activated this, my phone number showed up as expected.