Resolved! what is Parent and Child incident
Hello guys, What is parent and child incidets, why do we use it in servicenow and what is the relatioship between them, can anyone expalin me as i am new to this platform. Thanks, Tejaswini
Forum Posts
How to create anchors using the native editor
HI,When using the native editor in the knowledge module to create articles how does the user create anchors (bookmarks). We have long articles and need to navigate the page.I don't see the anchor icon in the toolbar.ThanksJuliet
How to show Stage and Approver Name of RITM/REQ in Service Portal
Hi guys, we have this requirements where we need to show the STAGE and APPROVER NAME of the RITM/REQ. Is it possible? If yes, can someone teach me the step by step process to configure this requirements?
HR bulk ticket update
Hi Team,In HR agent workspace iam trying to update the state as bulk.it is updating the state, but error is getting"2 record(s) not updated" Please help me here.
Resolved! Public UI Page - to allow unauthenticated user to raise a request
Hi I need help to understand exact steps I need to overcome a security constraint. The below outlines my position and I would be so grateful for your advice and guidance. We currently have a (public) UI page that allows unauthenticated users to creat...
Resolved! What is done by cache.do?
Hi, all.We're labeled modifications were made in the UAT environment and in the production environment after the version upgrade.In the UAT environment, the label was reflected normally, but in the production environment, the label was left as it was...
Resolved! Field in workspace
So I want to add a field to a contract called notice period and what I did is added it to the contract form in list view like in the photo below,But when I go into the vendor management workspace and create a new contract the field isnt there. So is ...
Resolved! Best Practices for Storing and Organizing Video Content
Hi All, hope your 2021 is going great. I have a question about storing video content in servicenow community. We have a user community built on the servicnow platform, and I’d like to know what best practices and recommendations anyone has for upload...
OAuth authentication service now
Steps create OAuth authentication token for the user in service now and provide us it's Rest API details.
Rest API Token based authentication
Hi,Does the service now version Washington DC has Rest API OAuth token based authentication?
Invalid JWT Signature on OAuth OIDC Provider
Hey there,I'm attempting to retrieve data from my ServiceNow instance using a token generated by a custom identity provider. I've configured an OAuth OIDC Provider in my application, but I'm encountering this error when I make a request:OIDC token ve...
Resolved! Delivery time in catalog form is showing 0 days - how to update?
Hi All, I want to set Delivery time field for catalog item to 2 days. But i am not finding options I am using flow designer and not workflow Please help where to find option to edit in Catalog item when using flow designer. Thanks,Yaseen
ServiceNow Discovery Cancelled With Reason: No progress was detected on status. Cancel status
Hi Team, Our ServiceNow Discovery Cancelled With Reason: No progress was detected on status. Cancel statusLogs showing below errorDiscovery decision CancelReason: No progress was detected on status. Cancel status We have verified the Mid Server logs ...
how tomake a password policy take effect only when a user changes or resets their password next time
how to make a password policy take effect only when a user changes or resets their password next time in ServiceNow,
delete archived records based on the closing date
I have a requirement to delete archived data that meets the condition of a closure date > 7 years old.I've reviewed the Destroy Rules, but they only allow archived records to be deleted after they've been archived for a certain amount of time. Unfort...
