Resolved! Global Search option
Hello Team, How can an user has option for Global Search? What kind of Role is required? Is that a licensed role?If not what are the steps to provide Global Access to an user? Please help. Thanks.
Forum Posts
Resolved! how to allow edit access to "Requested For" in my instances.
I am trying to open the "Request For" to be allowed to edit when a end user checks out in service portal. I can but its because I'm an "Admin"(at least I think, or inherited something). I have other ITIL users that need to be able to change this fiel...
Resolved! Clarification on Filter Conditions vs Condition in Business Rule
Hi All, I have a quick question regarding Business Rules. There are two fields: Filter Conditions and Condition. I'm curious to know how these are evaluated: Does the system first evaluate the Filter Conditions, and if they pass, then evaluate the Co...
Getting error "The undefined value has no properties" when sending payload
In picture 1, I have entered manual data which I am able to send through Spoke action. But in Picture 2, I am creating payload by getting data from a customized table. I am getting Error "The undefined value has no properties". I have already checked...
whenever parent is closed, child should also close automatically
How to do this in flow design.
Decision Tables and Choice type variable
I had a requirement to send an email notification to a specific email address depending on a condition. My first thought was, I am going to do an if else in a Flow Designer. However, after talking with a colleague, she told me the best approach to wo...
Resolved! Scripting
Hi ServiceNow Community , Whats the best way to master client and server side scripting Regards , Saad
Related NPI - journal_field and additional comment timestamp of case ticket is not matching .
Hello Team, I am working on NPI deletion ticket ,I have one ticket with timestamp to delete additional comment in case. But I can see different timestamp showing for journal_field and in additional comment of ticket . But comment in journal_field is...
Has anyone implemented Systrack integration with ServiceNow? Please explain the steps.
Systrack integration with ServiceNow
Want to know the implementation steps for systrack inetgartion with Servicenow
Hi, Anyone has idea or have implementation steps to develop systrack integration end to end in ServiceNow. I wanted to know the process and implementation steps. Please provide the doc or steps.
UX (Service Operations) Workspace Attachment Boundaries
Trying to see how to adjust the attachment drag and drop boundaries on a UX workspace. Would this be done in UI builder or some record in-platform with a front end script? Agent Workspace allows for files to be dropped into anywhere on the page, bu...
whenever child incident state or urgency changes, the parent incident work notes should update
How to do this in flow design.
State and Problem State drop-down values in Problem Table Business Rule are wrong.
State and Problem State drop-down values in Problem Table Business Rule "When to Run" filter do not match actual values in the problem. Values given are "Open, Work in Progress, Closed Complete, Closed Incomplete, and Closed Skipped". They should b...
Retrieve attachment from RITM to the import set staging table and transform records to Target table
Hi All, I would like to know how i can retireve RITM attachment to the import set staging table and then transform records accordingly to target table. and finally i need to archive this loaded attachment imprt set row into archive folder.Currently I...
Resolved! Import data from multiple tabs/sheets in Excel
Hi,I have a use case where I need to import data from an Excel file into a custom TEST table in ServiceNow. The table has the following fields:typecodecategorysubcategorydescriptionMy Excel file contains three sheets/tab:TEST_oneTEST_twoTEST_threeEac...
