Hi Community,Good day! I'm working on the ESC portal and I want to display the Self-Service view of the Incident form instead of the default view.Here’s what I’ve done so far:I went to Ticket Configuration > Incident > Tab Configuration and set the v...
Hello I am trying to write an acl where the current logged user can only read its own records. Can I do it without script ? If so how can i do it ?
When the RITM is set to pending, end user cannot post comment. Activity Tab and attachment tab missing When its in work in progess When we set the RITM to Pending
when i open incident new form .it is showing view:mobile in banner and i am unable to acess the caller reference tables .because it is a mandatory field i am unable to submit.help me out
Dear Community members, I am looking for some guidance on outlook actionable message configuration for surveys. I am able to successfully setup a survey notification and survey to send outlook actionable message, email body is shared below. When I se...
I'm trying to get my subflow to trigger an If Statement, but only if a change is made within the catalog SCTASK. Is this possible?If "No" is selected, the flow should go to task 6 only then close RITM, but if "Yes" is selected, the flow should go to ...
I have a requirement to move the "Related Articles" widget from below a catalog item in Employee Center to the right section of the screen under the "Submit" button similar to the attached image. Looking for some guidance on how to accomplish, if po...
Hi al, I´m creating a catalog item for the service catalog. I want to create a variable of type attachment into this item, but attachmet type doesn´t apper when I try to create it. I think the Choice Attachment must be created into the Dictionary En...
How to clone the Private Task on same VTB
Hi, I have a generic catalog item to receive Suggestions from users. There's no price no approval to it. But I am getting following in the additional comments Request automatically approved for total price <= $1000 I am not using OOB workflow and the...
In this article, I would like to share the key concepts of Script Includes. Beginner or experienced Implementors and Developers will benefit from the example use cases I have provided. Let us drill down! In ServiceNow, Script Includes are reusable se...
Hello, we are getting huge count of below error in syslog table.Anyone have any idea on this AgentNowResponseProcessor: Something went wrong when processing ecc queue with sysld-(Here we are getting different sysId's Ecc queue). Original error-Syntax...
Hello all, I have created a new service catalog (Fleet Management). I now want to add this as a module in Self Service. As you can see in the form below I need to specify an Arguments value, but I don't know what to put in here. I did read the Wiki...
We are retiring 2 mid servers in our production instance and need to find every resource that is using those specific mid servers to run. Is there any easy way to find this out?
Hi All, will IRE data source rule on company table will stop creating only company record or entire pay load (Eg: software data) coming from discovery source? If so, how can stop creating only company record in service now company table?for now, I do...
