How to make ServiceNow sessions different per tab
Does anyone have a suggestion on how to have different connections to the same SN instance in the same browser?
Forum Posts
Issue with MFA Setup: Initial Registration Screen Not Displaying for Some Users
I have implemented MFA, but sometimes the initial registration screen for the authentication app, which should appear when users first log in, does not display. Upon investigation, it appears that if users have either an email address or a mobile pho...
Service Operations Workspace - How to Remove the "Cause" Section from the Incident Overview Tab
I am trying to remove the Overview tab from the Service Operations Workspace Incident record view. I have tried deleting the "cause" section from the view. I also have tried duplicating the "Incident Overview SNC" variant, deleting the "cause" contai...
Service Portal Status History
I am trying to figure out why the "Last 90 days" and the "Status History" sections of the system status is showing as green when there is a current (not ended) outage on a business service. For example, I have a degradation on SAP Human Resources wh...
error in CIO Dashboard
Hi All,I have installed the CIO Dashboard and configured it. I have started all PA Data collection jobs but I still see this error in most of the reports 'Invalid configuration. Invalid value for group_by field: 4151c3f0df03310068c32df36bf26379. Cont...
Available OOB AI Agents
Hi all,I was wondering if anyone here is aware of how many of the OOB agents are available? More precisely, the ones posted on the app library, are these all available yet? AI Gallery Home - AI Gallery
Resolved! Visual Task Boards - Is there a way to change the ownership of a visual task board?
Is there a way to change the ownership of a visual task board? We have a scenario where a VTB's owner is no longer with the company, but the group still uses the VTB. We need to change the ownership to the manager of that team.
Resolved! Robust Transform Maps - Plugin Details
Hi Team,On my PDI I am able to view the RTE option under Data Sources. However, the same option is not available under the customer instance. Could you please let me know which plugin is responsible to activate this feature.Thanks,Raghu
On creating a major incident, outage records are getting created twice.
When creating a major incident, duplicate outage records are being generated. Has anyone encountered this issue before? I’d appreciate any suggestions or solutions you can share.Thanks in advance!
Resolved! Fix script- Progress Controller was left in running state on startup
Hi Community, Hope you are doing well. I am facing issue with fix script execution in prod environment. That is fix script got auto- cancelled with this message "Progress Controller was left in running state on startup" show progress workers logs...
How to Integrate ServiceNow with WhatsApp? What option do we have? Can we quickly try in PDI? Any steps would be helpful..
I would like to know the steps to integrate ServiceNow with WhatsApp. If any document or reference screenshots would be helpful. If anything done on PDI let me know. What options do we have? How to do through WhatsApp Business API steps please?
When using "Get Next Padded Number" in an application table i am getting an error like invalid update.
In an application table when i am entering "Get Next Padded Number" into default value in dictionary for a number field i am getting an error like "Invalid Update reset to original".Please let me know how to use the auto increment feature for a numbe...
Platform Management
Hello, are there any guidelines for platform operation? Update plugins? Instance clone policies? Happy to send links. Best regards
The attachment icon in the ServiceNow Agent Workspace chat box appears highlighted by default
The attachment icon in the ServiceNow Agent Workspace chat box appears highlighted by default in every conversation
Service Operations Workspace
Hi Team,Can anyone help me here How many users logged into service operations workspace need to do report.I have Navigate to ua_app_usage.LISTFilter with Application name = Agent WorkspaceBut no data appearing related to workspace.it is getting HR Wo...
