Escalation process in servicenow
Explain in detailed explanation Escalation process in servicenow
Forum Posts
Scheduled Job that triggers event
I created a scheduled job that runs daily at 7 AM. I do not need to consider the exact time the record was opened, only the date it was created. The goal is to check if the record's sys_created_on date matches today's date, then trigger an event if t...
Resolved! Is it possible to see which indexes on a table are unique?
I am trying to find out if a specific table (sn_customerservice_contact_relationship) has a unique index defined.
Scripted REST API Authentication with Username and Password in the body
I'm working on an inbound integration where the external system posts a REST message to a SN Scripted REST API with the username and password in the body of the message (instead of the header). Is there any way to get this to authenticate ? I tried...
Resolved! KB_USE not displaying article.short description
Hello Community, I'm running a report against the kb_use table to simply get a count of articles used and the short description of the article. ( I have Knowledge_admin role ) However the short description is not being displayed: Any ideas as to wha...
Resolved! How to pull file using SFTP data source with dynamic filename
Client is placing file on SFTP server everyday with filename appending with date and time. Ex: name-2023-03-14-15-03-52.csv. I tried the filename using wild card character like "name-2023-03-14*.csv" but its not working. Is there a way to get the fil...
ServicenOw Demo Instance
Hello , Im looking for ServiceNow demo instance for just for practice for ITSM. is there anything available
Change order of search result output cards in virtual agent
Hello everyone,we have a requirement to change the order of output we are getting as carousal in virtual agent. we want to show now assist summary card (of knowledge article), then catalog and other cards. We want below given card to appear first, th...
ATF Tests execution nor recognized as valid activity so system times out every 5 minutes
We connect remotely via AVD. Security Team uses a tool/utility that detects the activities on our laptops or PCs. When it detects that there is no valid activity going on or your PC is like in idle mode, your PC is automatically logged out. This S...
Resolved! Increase number of search results in AI search in Virtual Agent
Currently AI search is giving only 3 results. I want to return more results as it is possible all 3 results are not relevant. I would like to have relevant search results first over a period of time. Is there any way to do this?
Interface Tagging
Hello, We are working on a "tagging exercise" for routers and switches. Service Now is able to discover the actual device (router in this case) and it is able to discover the Interfaces on the router as well. My understanding is that there are tables...
ServiceNow AI search not working on Epic Hyperspace Native browser
Hello All,We have activated EMR Help Plugin for accessing ServiceNow within Epic and without Leaving Epic. A portal got installed (emr_assist) with this plugin. We have associated the AI search to this portal. When we are launching this portal within...
Playbook: Show the activities that are dynamically created in the playbook view
Hi there, I have a requirement to utilise the UI view of Playbook, to see the stages and activities. It works fine if I define the activities within the playbook itself. However, my requirement is to use a single playbook for about 50 different type...
How to hide the "create a report" button?
How to hide the "create a report" button in below page? I can't find it in "UI action" table, is it a widget or something else? I want to hide this button for some users and also pop up a message window. Thanks.
Resolved! From catalog form, click the Add button to bring up a modal dialog "Add a row". How to do in ATF?
Hi,I have a catalog item form that has this "Add" button that when clicked brings up a modal dialog/window with some fields or dropdown listboxes for DB Server Name, DB Name, etc. How do you do the Steps in ATF Tool? (something new to me)Please give...