HI I am getting below error when i go to update sources from last 7 days. "Update set retrieve is unavailable because another operation 'Retrieving update sets from Dev' is running" Can anyone kill the session or tell me how to restart my instanc...
I have a Dashboard with multiple tabs, but each tab usually only has one or two widgets which are basic reports. One Dashboard I have has maybe 10 tabs, and make 20-30 reports total across the tabs. I use all them on a daily/weekly basis to monitor ...
Open an Incident in Agent Workspace.For some of the Incident, we see User Id of the user who created that work note or additional comments in place of User Name.Found this KB but did not help in my case-https://support.servicenow.com/kb?id=kb_article...
Hi, I created a flexible visual task board because I want my tasks to get added to the board automatically but I need custom columns to manage our WIP effectively. I created new columns, moved my cards around and everything was working fine. Each car...
When an Agent clicks the workspace application link, I want to automatically set their availability to Available so the agents do not have to set this themselves. Anyone have any ideas if this possible?
Hi , There is a requirement where I need to create below flow in flow designer. Initially, there should be 2 tasks which will create parallelly. Based on completion of first task i.e Task A, 3 parallel tasks i.e. Task C, D, E should be created. When ...
Hello Community, My ATF Tests ran successfully in UTAH version, So I moved them to other instances. Now in Xanadu I came back an revisited and notice that many of them are failing at different steps.1) Failing at : UI Action Visibilityerror : FAILURE...
Now - here is a proper corner case for you. Scenario - Customer has self-hosted installation and due to security constraints, users has to access ServiceNow via RDP to a management server first. On this server, there is no MS Office apps installed, ...
Dear All, I have created a report that lists all tasks that are open and assigned to specific users. This report displays all currently open tasks. I need to modify the report as follows: Highlight in red all tasks that have not been updated in more...
I have a table in which , i have to restrict the updation of entries in such a way that the current date field can be modified to a date which is matching with date of another record. I have created a Business Rule for the same with the condition "Ru...
In global application scope, we can check if a user has a role using the below API:new GlideUser().getUserByID(userId).hasRole(roleName) But for scoped applications, i'm not able to find a similar method. For a given userID and in my application scop...
What is the easiest way to build a query that tells me how many active members are in a Group? We have hundreds of groups, so this would be a helpful admin tool. I think ideally I'd like an integer field on the group table that counts number of act...
Hi can we hide the default submit button, as we have created custom buttons. could you please provide any solution.
I know several first and third-party CTI integrations are available, but we have a very narrow use case and I wanted to see if anyone has thoughts. I don't see any recent discussions here so... We need to be able to link a NICE InContact Call record...
We are using CSM workspace and want to be able to screen pop a specific case or a tab within a case without opening a new tab. Also, based on certain triggers, can we remotely pop open a tab within the workspace for an existing case?
