How to make read only a catalog item?

[viki_ka]

Hi All,

How to make read only a catalog item,

If we select an item from category it should be read only otherwise we shouldn't placed an order,

Please tell me solution,

Thanks

[ghsrikanth]

You can write an onChange script on the variable -

check the value that you have selected

if(newValue == 'particular value'){

g_form.setReadOnly('variablename',true);

}

Hopefully it helps

[Pradeep Sharma]

Hi Vikas,

You can create a Catalog UI policy to hide/readonly the filed as per your logic with out any scripting involved.

Service Catalog UI Policy - ServiceNow Wiki

I hope this helps

[akshaybhardwaj · Accepted solution]

Hi Vikas,

Can you please elaborate what you want?Do you want like end user should not able to order a particular item after clicking on the category.

If yes then we have achieved this by checking

Thanks & Regards,

Akshay Bhardwaj

[viki_ka]

Thanks Akshay