TEM - Telecommunication Expense Management

Mark Lanning
Tera Guru

Is this possible within ServiceNow?

5 REPLIES 5

fzm
Giga Contributor

Yes, TEM (Telecom Expense Management) is possible in ServiceNow, but not out of the box.

You can:

  • Build a custom solution using Asset, CMDB, and Contract modules

  • Or integrate with third-party TEM tools like Tangoe or Sakon via APIs or ServiceNow Store apps

For full features like usage tracking and billing audits, integration is usually the better option.