Template not showing up on new knowledge base articles

[josh_brostoff]

We have edited the default "New Article" template that is applied to new articles in the knowledge base.   This template is applied correctly when a user navigates to Knowledge -> Create New.   However, when a user navigates to Self Service -> Knowledge -> Create Content, the template is not applied.   Any ideas as to why this isn't working? Here is the template:

[nilimadesai · Accepted solution]

Steps to implement this are documented in section 6 - 'Automatically Applying Templates to New Records' in the Wiki below:

>>>>> http://wiki.servicenow.com/index.php?title=Creating_a_Template#Applying_a_Template_in_Script

Basically, you would create a new template with the template name same as the table name 'kb_knowledge' in this case. This will allow the system to apply this template as the default when Create New/Content record is selected for the specific table.

[Avinash4]

This link is broken, any leads on this please