Templates are not updating read-only fields

katherine_s
Tera Contributor

When we apply a template, read-only fields are not updated with an alert message at the top stating "Unable to update.."  Is there a way to allow templates to write to read-only fields, without having to modify the fields so that they are no longer read-only for users? 

7 REPLIES 7

arobertson
Tera Guru

Possibly related to this problem record? https://hi.service-now.com/kb_view.do?sysparm_article=KB0657393

We also ran into this issue but it wasn't related to the issue posted here. 

anfield
Tera Guru

Did anyone find a resolution to this?