Templates are not updating read-only fields
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03-01-2018 01:11 PM
When we apply a template, read-only fields are not updated with an alert message at the top stating "Unable to update.." Is there a way to allow templates to write to read-only fields, without having to modify the fields so that they are no longer read-only for users?
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03-06-2018 09:17 AM
Possibly related to this problem record? https://hi.service-now.com/kb_view.do?sysparm_article=KB0657393
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03-06-2018 10:55 AM
We also ran into this issue but it wasn't related to the issue posted here.
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08-30-2018 10:50 AM
Did anyone find a resolution to this?