The Knowledge feedback task which is a new feature in London is not working as expected.

[kurnic2]

The Knowledge feedback task which is a new feature in London is not working as expected.

We have enabled the plugin "Knowledge Management Advanced Installer" and update the system properties "Create actionable feedback task when an article is marked as not helpful" to Yes.

But a knowledge task is still not getting created when a knowledge is set as not helpful.

Any advise ?

[JeremyHoffman]

I found this procedure in one the ServiceNow Docs. 

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/build/service-portal/task/redire...

We upgraded to Orlando last month and it was not active in our instances. I also added Service Portal to the "Service Portal(s) field. Currently testing to confirm feedback tasks are created appropriately.

Hopefully this helps.

[kenb1]

On a side note to this...

We have the task creation when article is flagged turned on.  An old article got flagged and an inactive user was assigned the task.  It would be handy to prevent that.

We are currently on Orlando.

[Marek Stepien]

The tasks are assigned to the latest reviser of the article (that last person who published/republished the article).

We were hitting the same problem. We solved the problem by adding steps to the offboarding procedures. The manager needs to name a replacement, and we ran a script that reassigns all open tasks to the replacement, and change the latest reviser to the replacement as well. 

[Suzanne Vinson]

Same here. Our users will rarely go into the KB portal. This feature needs to work regardless of how it's searched. This will be especially useful if an agent is completing a ticket and finds an article that is not usable.

[JulietChicago]

We have the same issue.

Few search knowledge via the homepage.