The Knowledge feedback task which is a new feature in London is not working as expected.

[kurnic2]

The Knowledge feedback task which is a new feature in London is not working as expected.

We have enabled the plugin "Knowledge Management Advanced Installer" and update the system properties "Create actionable feedback task when an article is marked as not helpful" to Yes.

But a knowledge task is still not getting created when a knowledge is set as not helpful.

Any advise ?

[Harshitha SR1]

Hi Marek,

I wanted to combine all the feedback task into one whenever the user rate article, helpful as no and comments an article.

(function executeRule(current, previous /*null when async*/) {

var feedback_obj = new GlideRecord('kb_feedback_task');
feedback_obj.addQuery('opened_by',gs.getUserID());
feedback_obj.query();
if(feedback_obj.next()){
if(feedback_obj.feedback.article == current.sys_id){
feedback_obj.feedback.reason = current.comments;
feedback_obj.update;

}
}

})(current, previous);

Could you please help me on this.

Thanks,

Harshitha SR

[Randie Jaffe]

I am having the same issue where via the platform view if I flag an article no task is created, however if I flag an article from the SP the task is created. Shouldnt it work in both views?

[Andrew64]

Hello All, I'm having the same issue. I would like to use this across the platform. No matter where the article is searched. I sent in an Idea to SN about such a thing. It's simple but I don't want to tell them how to solve it. 
Here this the link to the Idea. Please upvote if you agree. Thanks!

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=3ea56030db94b010a4c10b55ca961989&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests