the page you are looking for could not be found

diego9 · ‎03-07-2017

Hi Everyone,

We have a problem, on Geneva version, when the end user submit "Incidents" the messages error showed "Page not Found" and "hel_thank_you.do?"

Could you help me?

Pradeep Sharma · ‎03-07-2017

Thanks for the update Diego. This will redirect users to the homepage once the click on submit incident. You can remove the line producer.redirect completely in case you don't want that.

Let me know if that answered your question. If so, please mark the appropriate response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

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View solution in original post

Pradeep Sharma · ‎03-07-2017

Click on 2 and 3rd record and check for the script field.

diego9 · ‎03-07-2017

here is the script:

current.contact_type = 'self-service';

if (producer.cmdb_ci.support_group != ""){

current.assignment_group = producer.cmdb_ci.support_group;

} else if (producer.u_business_service.support_group != ""){

current.assignment_group = producer.u_business_service.support_group;

} else {

current.assignment_group = producer.caller_id.location.u_service_desk_group;

}

producer.redirect = "help_thank_you.do";

Pradeep Sharma · ‎03-07-2017

Cool. Okay this line producer.redirect = "help_thank_you.do"; actually redirects to the UI page.

Can you please now navigate to the UI page and search for text help_thank_you and paste result here.

diego9 · ‎03-07-2017

Im searching here:

ServiceNow

is correct? I think not is the correct place for serach.

diego9 · ‎03-07-2017

maybe the corrcet redirect was:

producer.redirect ="nav_to.do?uri=/home.do"