Hello, I have a problem with the overview section in Service Operation Workspace. When my instance is in English language, the drilldown works correctly: I click on the donut and I see the related records. When I turn on in Italian language, the dril...
I have created the Extract Values Flow in Document Intelligence, but I noticed the values are not written in my target record after the extraction; what’s going on?The values are populated in the Field Values / Extracted Value table sys_di_extracted_...
Hi Team,How can I activate this view? It was available directly in the PDI, but a different page appears on the customer system:Nav: Self-Service -> KnowledgeNav: Self-Service -> Knowledge
Hello everyone, I am trying to obtain the attachment of a variable from the cat item through the flow designer and pass it to a new table, in the table the field is configured as a file attachment, but I cannot get this information to be passed. I th...
Hello Community, I'm searching for solutions to improve the performance of sys_user table with more than 5 mln records (including inactive ones). The pain points today are mostly:- the table is loading for ages- referencing the user record (even in...
HiI made an ATF test with 2 steps on a company instance: - In step 1 "Open a Catalog Item" that contains a multi-row variable set - MVRS- In step 2 "Adding row to multi-row variable set" : the form does not show up the "Catalog Item" and "Multi-Ro...
Hello ExpertThere is a URL written in a knowledge article. I am looking for a way to redirect this to suit the portal or mobile. ■ProblemThe knowledge article has the following URL written as a URL to refer to other knowledge articles: https://<insta...
How to find out when was a Dashboard was last accessed ? there is no such column I found on pa_dashboard table.
Hello,I need to SUM value of a string type field in PA indicator which contains decimal numbers, for which trying to do via PA script as below,Number(current.fieldname);this is showing Error as invalid script(around 500 erros) in one instance whereas...
I need an easy format of email template which then will be easy to code and fetch values from the Email Inbound action.The record is to be created on a ServiceNow custom table from the values in this email body.Please suggest an easy format. Regards...
Can I create subcategories within a category list? I'm looking to do something like this, where A, B, and C would be subcategories.Company: [ A ▼ ] ├─ B └─ C
I am seeing an issue when creating a time series report on the group_resource_aggregate_weekly table to where the values shown for particular users are one week off. This report is getting filtered by two interactive filters, one for user and the oth...
We are in the process of enabling sso for users on on-premise instance. we have public and private url. Private url can be used only on company network, public url has limited functionality and can be used with internet. All users can use either one ...
I need to access Now Assist, document intelligence. But those where not working in PDI. How can I get those features?
Is it possible to nest For Each flow logic in the Do the following until flow logic? The intent was to keep exeuting the steps until the incident active flag becomes false but inside the loop, it never made it to the For Each part. The iteration limi...
