Hello,We have a service catalog item where one of the fields is of the type HTML. When this catalog item is sent to an approver, they are unable to see this field in the 'Summary of Item being approved:' section of the approval record. Can you pleas...
All, Due to multiple reasons, i have many 'send-failed' emails which needs to be re-sent to the users. But i have multiple scenarios for the same. 1st Scenario: Inactive users email also will be will with the state as 'Send-failed' but we don't want ...
I have created a service catalog item.One variable is of type reference, pointing to a custom table.On that table there are 2 values I want to use to present a visible list of a 3rd column.Active = true (field on custom table = Active true or false)...
Dear Community.I have enabled AI Search on our dev(development platform) and test(testing platform). I did all the steps the AI Search Guide told me to do. After testing for some time, we realized, that the AI Search has no better search results than...
I have been trying to hide and visible the choices based on a location field in service Catalog it is working in instance level but not in Service Portal in ServiceNow. It is an ON Change client Script and UI type is All this client Script running ...
Hi , Visual task board when i activate the Defect and High Priority label and after close it get off again. Pic : 1 When i activate the Defect and High Priority label it Pic : 2After i close and open it seems like those 2 button are deactivated.
I have a catalog item that has 4 variables/questions that are all similar, all getting information from a kubernetes namespace table but with different options. Currently I have this set up with 4 different questions each reading the table with diffe...
Hello All,I am trying a flow in flow designer in which if user adds multiple Manual individually Approvers, then the change should approve if all manual approvers. So, I tried using Ask for approval action and rules such that Approver when All user a...
Hi All, I have created a report on dashboard in list formatTwo columns are there - one is number column. The data in that column is showing on right side even though i created a style for list view .The style in working in list view but it is not w...
Hi All, Need your help. I have a requirement to send out a notification with attachment based on attachment of user to REQ/RITM. The scenario is, The user attaches a file to REQ/RITM starting with 'PO-COR' file name. There is a notification that shou...
I found that when a new incident is created, both Business Rules (insert + update) we created are triggered, why? We suppose only the "insert" Business Rule should be triggered. From the incident log/notes, seems it first creates an incident, then ...
Does Service-Now offer any sort of Remote Desktop plugin or functionality? Allowing for users across an organization to access machines listed in asset management.Thanks in advance for your assistance.- Ian
In this article, we’ll explore how the ServiceNow Service Catalog can revolutionize your organization’s service management by automating requests, enhancing user experience, and streamlining workflows. Whether you're managing IT requests, HR services...
Hello,IN DEV we got this calendar pop up which is correct In PROD/TEST we got this which is wrong I cannot find root cause.Can you help please?/Petr
Keeping your ServiceNow instance up-to-date is essential for ensuring smooth operations, better performance, and access to new features. This blog post walks you through the ServiceNow full upgrade process, ensuring you avoid common pitfalls and mini...
