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[diego9]

Hi Everyone,

We have a problem, on Geneva version, when the end user submit "Incidents" the messages error showed "Page not Found" and "hel_thank_you.do?"

Could you help me?

[diego9]

Pradeep Sharma;

Thank you, I set

producer.redirect ="home.do"

current.contact_type = 'self-service';

if (producer.cmdb_ci.support_group != ""){

  current.assignment_group = producer.cmdb_ci.support_group;

} else if (producer.u_business_service.support_group != ""){

  current.assignment_group = producer.u_business_service.support_group;

} else {

  current.assignment_group = producer.caller_id.location.u_service_desk_group;

}

producer.redirect = "home.do";

and is working.

I do not is it is right or not but is working for me.

[Pradeep Sharma · Accepted solution]

Thanks for the update Diego. This will redirect users to the homepage once the click on submit incident. You can remove the line producer.redirect completely in case you don't want that.

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