There are no agents available at the moment

[Evren Yamin]

Hello,

I'm trying to activate the chat in service portal. But I keep getting this message from the bot "There are no agents available at the moment. Please try again later."

I checked the queue and the group assigned to that queue. I set the availability of the members of the group as available using the inbox in Agent Workspace. But somehow it's not working.

Appreciate all the help. Thank you.

[shashanktonpeka · Accepted solution]

I am guessing you don't have multiple Chat Queues created. I have seen issues when there are multiple chat queues with conditions satisfied for more than 1 queue.  Can you try with updating the Order from 1001 to 10 for the chat queue. 

[Evren Yamin]

Nice, this worked :). Thank you so much.

[Ayca Oncu]

This has been fixed if the VA was initiated from SP, thanks!!! However, when it's initiated via the new employee center (escs) it still doesn't work. Tried to create a new queue for it but no luck. Not sure which queue controls escs chat in this screenshot.