There are no agents available at the moment

[Evren Yamin]

Hello,

I'm trying to activate the chat in service portal. But I keep getting this message from the bot "There are no agents available at the moment. Please try again later."

I checked the queue and the group assigned to that queue. I set the availability of the members of the group as available using the inbox in Agent Workspace. But somehow it's not working.

Appreciate all the help. Thank you.

[Evren Yamin]

I have checked the presence table and the agent is available.

[Pranesh072]

Can you also check if your agent have capacity in awa_agent_capacity? check in "capacity in use" column 

[Evren Yamin]

Hello, it's working now. It looks like the queue overlapped to other queues. Thank you so much for the help.

[shashanktonpeka]

Make sure you have Agents active and available as part of Agent Workspace. As part of Inbox in Agent Workspace, agents needs to be active for Chat channel.  

[Evren Yamin]

Hello, I've already done this but still not working.