Ticket Auto Dispatch

[balaram03]

Hello ,

Is Ticket Auto Dispatch is possible through service now ? If I would like to know how to perform Ticket Auto Dispatch that in service now .

Your inputs would be highly appreciated.

Thank You,

[Pradeep Sharma]

Hi Balaraman,

Can you please elaborate further on your req.

[balaram03]

Hello Pradeep,

Currently we are using service now in our project,Where we will be assigning the request to the resolver manually .

Is there options in Service now that can automatically assign the request the resolver.

Thank you,

Balaraman

[kenappell]

The simplest way to do this would be using assignment rules.

Defining Assignment Rules - ServiceNow Wiki

[balaram03]

Hello Appell ,

Through this Defining Assignment Rules - ServiceNow Wiki options , Does tickets can be assigned to resolver -   based on there availability . So that breaches can be avoided

Thank you