We are using flow designer to create a email notification with a specific date condition. This is on the HR task table. We are unsure why we can't drag and drop the record data pill into the actions. Does anyone know why or can anyone direct us with ...
My customer recently bought Creator+ licenses (along with CSM Pro+) and wants to understand the efficiency measurement criteria and KPIs used to baseline and measure. Any one else has done this and what KPIs considered? Thanks
Here I have added "To" for the Email via Script, but the label of the Email also added to the Recipients but the Email gets Triggered, Is that correct to add the to address using email.setTo(<email_address>)"Email1":"example@gmail.com","Email2":"exam...
Hi, Can you please help me with the followings: I want to add a new TAG in catalog item but I don't want to use that tag by name in code but I want to use it by SYS_ID so is it possible to use SYS_ID in following Code: TAG Name is : psmnSYS ID for th...
Hi everyone, I have a question:I have a text index for the 'sn_hr_core_case' table. Out of the box, this doesn't exist, it's done on the 'task' table. If I delete my text index on 'sn_hr_core_case' table and re-index it back on the 'task' table, what...
Hi Everyone, While copying the response templates to additional comments looses the formal. The block letters, font family font size getting changed to standard format. Is it possible to use the same format as the responses. Thanks!Ramkumar
How many modules can we have access in demo instance
I'm missing the option to Reply or click "more" to Reply All in th e Activity Stream of SOW.I appreciate any assistance in turning this back on.
Hi all, I know this has been asked many times before, but I am wondering how I can restrict all non-admin users from getting to the backend. In our case, we only want people to get to the ESC and the HR Agent Workspace. If anyone who is not an admin ...
I am facing an issue where the total price calculation only works if the quantity field is filled before retrieving the reference using g_form.getReference('u_string_3', getDetails);However, in my requirement, the quantity field comes after the produ...
Hi All, My requirement is 30% of total volume of Work order tasks should be routed to custom group ? currently for all the work order tasks based on some conditions assignment rules are triggering. Now i need to assign every third ticket to one custo...
Hello,I'm currently working on a requirement for assignment look up rule but when i change the assignment group it wont change. For example, the lookup rule assigns Group1 based on Category and Subcategory. However, if the ticket has the wrong catego...
Hello community i need te create a notification that get triggered only between 9h and 18h when incident record is created is there any solution for this?Thanks!
Good Afternoon ServiceNow colleagues. I have been using one account (admin role) for all ServiceNOW activities and have been tasked to find a way to have two accounts for myself and my team (one itil account and one admin account). However, we are no...
