In an issue we're struggling to reproduce, we have seen several HR Cases recently which get set to Awaiting Acceptance but do not auto close in two business days, as expected once the HRI Case User Acceptance workflow timer has completed.On further i...
Hi All Looking to create a new user criteria so I can restrict visibility of a catalogue item I am building to just group managers. Any guidance appreciated as ever. Brad
Hi, I'm doing currency conversion using GlideCurrencyConverter. The amount is getting converted, I'm not sure how to retrieve the converted amount. var conv = new sn_currency.GlideCurrencyConverter('USD', 'INR'); conv.setAmount(1); gs.log(conv.conver...
I have been using the ServiceNow MCP to manage Knowledge Documents. Its biggest downside was the difficulty in showing images as they need to be attached. Using AI to generate knowledge documents would be greatly improved if mermaid diagrams were pos...
Integration Hub and now Automation Engine come with three tiers: Starter, Professional and Enterprise. Each tier comes with a number of transactions per year, respectively 1M, 3M and 6M. Then additional pack of transactions can be purchased. I have b...
I'm trying to convert the delivery_time field from a catalogue item to the number of seconds, but I'm going round in circles with GlideDuration and GlideDateTime values. I know the underlying storage of a GlideDuration object is either seconds or m...
Hi All, We have a requirement to rename the instance URL from https://<<clientname>>.service-now.com to their own domain name like https://<<clientname.com>>. How can we achieve this functionality and what would be the impact on Users and Notificatio...
i want to calculate the sum of the value in multi row variable set?below is the scriptfunction onSubmit() {//Type appropriate comment here, and begin script belowvar count = 0;var mrvsData = g_form.getValue("abcd"); //replace with mrvs internal name...
Hello! I am working with our Asset team to publish Software Models to Software Catalogs. I'm struggling to figure out how to enable the price so that we can view from both the ESC and platform. In one of instances I am able to view that price, but no...
I am trying to do on incident table based on state ,can someone please guide me.
Hi Community,Good day! I'm working on the ESC portal and I want to display the Self-Service view of the Incident form instead of the default view.Here’s what I’ve done so far:I went to Ticket Configuration > Incident > Tab Configuration and set the v...
Hello I am trying to write an acl where the current logged user can only read its own records. Can I do it without script ? If so how can i do it ?
When the RITM is set to pending, end user cannot post comment. Activity Tab and attachment tab missing When its in work in progess When we set the RITM to Pending
when i open incident new form .it is showing view:mobile in banner and i am unable to acess the caller reference tables .because it is a mandatory field i am unable to submit.help me out
Dear Community members, I am looking for some guidance on outlook actionable message configuration for surveys. I am able to successfully setup a survey notification and survey to send outlook actionable message, email body is shared below. When I se...
