Ai Agent
HiWhat is retrieval-augmented generation tool(RAG) in AI Agent tools? please someone explain clearlyThanks in advance
Forum Posts
State Transition Issues - Entry/Exit conditions not Triggering & Missing OOB Business Rule
Hi,I'm encountering problem with state Transition where:1. Entry/Exit conditions are configured but not triggering (no error in logs)2. State Transition Documentation mention 2 OOB Business Rule(Set the display value for state and Set the table to pi...
Resolved! How to use if condition for Lookup Multiple choice variable in flow designer
Hi, I have multi choice variable in my catalog item which is displaying data from a referenced table. I want to use if condition based on the values selected and perform the next steps.But, when I use if condition in flow designer for the same variab...
Resolved! Where to view the backend table of the spend analysis dashboard in cloud cost management workspace?
Where to view the backend table of the spend analysis dashboard in cloud cost management workspace? I opened the cloud cost management workspace in UI builder, however the table is grey with "task", however I'm pretty sure the backend table of the da...
now window shows javascript:void(0); error page in service portal
On my support portal post clicking on hyperlink avaliable on knowledge article it is getting opened in same page along with new window getting opened with "javascript:void(0);" error. Please help me on how to restrict this.
Repository does not contain an Application file to import
I may have a serious problem. For reasons that aren't that important, I deleted my application and went to Studio to reimport it from github. I've done this a number of times before, but now I get: Repository does not contain an Application file to...
Is it recommended to customize the cloud cost management workspace?
We have a lot of dashboard/reporting requirement for the cloud cost management workspace users, shall we customize the cloud cost mgmt workspace homepage in UI builder to add those required widget/reporting? Thanks.
Resolved! UI Builder - List Component Declarative Action
I am trying to add a declaration action on Change Request table. Purpose of this action is to update change model from x to y for all the selected records in list component. I am able to set the declarative action and successfully loaded on list comp...
What alternatives for Data certification do we have to manage non-cmdb tasks?
We were using Data certification to manage the subscription management activities and other non-cmdb tasks.But with Data certification planned for deprecation, what alternatives do we have?
API OAuth 2.0 OAuth flow failed. Verify the configurations and try again. Error detail:Invalid null
W Service now1 . Application RegistriesI introduced the supplierDoesn't get a token Postman Success Servce NOW Faild In service now I changed the script include in OAuthUtil and commented out the sections as from the knowledge base of sn advi...
How can we connect from service now to Apigee via Auth 2.0
I am trying use the REST Message option in Service Now. I have created an API endpoint via Apigee and enabled OAuth2.0 authentication. I am able to make the apigee call from my postman. When trying to configure from Service Now, its asking for the O...
Is there a way to measure the utilization of ServiceNow products?
Today customer has subscription for ITSM, ITOM (Discovery, SM, EM) , CSM, FSM, APM, SPM etc We wanted to measure how effectively users are utilizing/adopting above products.Ex - They may not be using problem management at all.or they many not be usin...
Performance Analytics Dashboard tab is broken
Hello i have created a custom widget in PA dashboard. This custom widget is a UI page which runs some logic which is running fine as i can see the response in the UI page. But the same when added to PA dashboard shows the dashboard tab is broken. I a...
Service Catalog Calculate Total....not price total
Hi all. I'm building a catalog that lists resource types for provisioning IT services. Each resource type has a numerical value (provisioning units, PUnits)) and each provisioning action is based on a selected project size XS, S, M, L, XL where each...
Resolved! Configure Next Experience Workspace preferences ? San Diego
Hi Guys either I'm crazy or I don't activated a sys_propertie to see this but in my instance the Workspace Menu is not available in User Menu Any Guidance would be great Configure Next Experience Workspace preferences (servicenow.com)
