Trigger a notification for appointment

[Avinash5410]

I want to trigger a notification 15 Minutes before the appointment time on the incident ticked , based on the time given on the appointment field. it should trigger form assigned_to to the caller. pls help me with best way.

ThankYou in Advance 

[Hemanth M1]

Hi @Avinash5410 ,

quick quesiton here , when will the appointment time updated on the incident record? will it be changed once updated??

I would configure a flow to trigger  when appointment time  updated, get  time wait untill 15 min prior to appointment time and send a nottification.

[Hemanth M1]

Hi @Avinash5410 ,

Pls close the loop if this helps by accepting the solution or have your question if any.