Trigger event by Scoped Flow

[Vinicius Luz1]

Hello Guys,

I have a requirement to send a notification to the Agent every time a case[sn_customerservice_case] has a new received email.

My first tentative was building a Inbound Action calling an event and sending an email notification triggered by event. - It didn't work cause the [sn_customerservice_case] has already an "inbound e-mail flow" to get updates and replies and attach to the case record. So this flow was making my inbound Action to be bypassed.

Then I tried putting the code to call the event inside this flow as you can see:

Well, the idea sounded good but it seems like it's not working because the flow it's in a scoped application "Customer Service", I came into this conclusion because the code actually works fine when I run it in the background script.

I couldn't even use the OOTB Flow Action "Create Record" to create a new record in the [sysevent] table because the scoped flow is not allowed to access this core table.

Any Good Ideas on how to solve it? Any guidance?

[vkachineni]

As a workaround:

Can you move lines 5 thru 9 to a new script include function in global scope accessible to all scopes.

Call the script include function from the action script step.

May not be the best practice.

[Vinicius Luz]

Hey,

Thanks for commenting, as you can see on line 11 on, I did try it. 

There's another error "Error MessageAbstractAjaxProcessor undefined, maybe missing global qualifier" appearing in this case

[vkachineni · Accepted solution]

You do not need Ajax call as it is serverside script

You will have to call something like

var objCaseUtils = new global.CaseUtils();

objCaseUtils.NewActivityEventCall(caseSysID);

[Vinicius Luz]

Oh, I see.

Thanks a lot man, it worked good.