Turn a PDF into Text

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03-26-2025 11:47 AM
I am looking to turn a pdf into text in ServiceNow.
I have looked into document intelligence but it appear to be for pulling specific fields out of a PDF. I just want all the text in the PDF provided in a string.
Does anyone know how to do this? Is there some sort of PDF parser utility?
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07-31-2025 01:23 PM
Hi Edward - did you ever find a solution? I have the same ask right now.
Thanks, Jim
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07-31-2025 01:34 PM
If you are licensed for it, you could leverage document intelligence to extract values: https://www.servicenow.com/docs/csh?topicname=doc-intel-workspace.html&version=latest
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07-31-2025 01:40 PM
Thanks jonsan09 - let me have a look and circle back.
Thanks for the quick response!
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3 weeks ago
Hi @jonsan09 , you've brought up a very good point. But a key limitation of Document Intelligence is that it only processes the first 25 pages of a document. If you need to extract data from a document longer than that, we may need to consider an alternative approach.
Additionally, we've found that Document Intelligence can have issues with extracting long text into a single field, and there's also a limit on the number of keys we can define for extraction.