Turn off Attachment Encryption

Aaron Duncan
Mega Sage

‎12-02-2024 07:55 AM

Our instances now have the full instance encrypted, and I'm trying to disable the separate encryption for our attachments. 

In the Cryptographic Module, I have global.attachment_encryption with the following values.

AaronDuncan_0-1733154765659.png

 

I need help in figuring out how to decrypt the data, as I'm afraid it's encrypted separately from the rest of the instance. 

I've attempted to use an Encryption Job to decrypt the attachement table, but on the decryption options, it doesn't show any tables I can select.

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4 REPLIES 4

Mike Salem
ServiceNow Employee
ServiceNow Employee

‎12-02-2024 10:38 AM

Hi @Aaron Duncan - was that cryptographic module created by you or someone in your organization (not ServiceNow)? Also, can send look at the Encrypted Field Configurations (EFCs) and see if there is an EFC of type=attachment for a specific table?

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Aaron Duncan
Mega Sage

‎12-02-2024 12:21 PM

It was created by either myself or a partner when we implemented ServiceNow at our Company. 

AaronDuncan_0-1733170882712.png

 

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ShengXiang
Tera Contributor

‎12-02-2024 06:25 PM

I have managed to follow this solution https://www.servicenow.com/community/itsm-forum/forced-encryption-on-attachments/m-p/2626254 for manual escalation but was not successful with my REST API case creation.

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Aaron Duncan
Mega Sage

‎12-19-2024 01:26 PM

@Mike Salem were you able to find anything on this? 

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