UI Action Prompt for User input

[Sam Motley]

Hi All, 

We've been asked to create a ui action to close duplicate tickets in the incident table but when closed the advisor should be prompted to input the parent request ticket number if it's empty. 

I've looked around and found various ways to do this but was hoping to seek advice here if someone has had something like this asked from their team? 

I've tried using GlideModalV3 but honestly the documentation leaves much to be desired 

Thanks all 

[Ankur Bawiskar · Accepted solution]

@Sam Motley 

so your final code will be like this

HTML:

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
    <g:ui_form>
        
        <g:evaluate var="jvar_sysid" expression="RP.getWindowProperties().get('sys_id')"/>
        <input type="hidden" id="cancelled" name="cancelled" value="false"/>
        <input type="hidden" id="incidentSysID" name="incidentSysID" value="${jvar_sysid}"/>
        <table>
            <tr>
                <td id="label.parent request" class="label" nowrap="true" height="23px" type="string" choice="0"><span id="status." class="mandatory label_description" mandatory="true" oclass="mandatory">$[SP]</span><label for="parent request" onclick="" dir="">Parent Ticket:</label></td>
                <td nowrap="true"><g:ui_reference name="parent_request" id="parent request" table="incident"/></td></tr>
        </table> 
        <table width="100%" cellpadding="0" cellspacing="0">
            <tr><td align="left" nowrap="true"><br /><g:dialog_buttons_ok_cancel ok="return validateForm();" cancel="return onCancel();"/></td></tr>
        </table>
    </g:ui_form>
</j:jelly>

Client Script:

function onCancel() {
	var c = gel('cancelled');
	c.value = "true";
	GlideDialogWindow.get().destroy();
	return false;
}

function validateForm() {
	alert('inside validateform');
	if (gel('parent_request').value == '') {
		alert("${JS:gs.getMessage('Please input Parent Ticket')}");
		return false;
	}
	else {
		var sysId = gel('incidentSysID').value;
		var parentValue = gel('parent_request').value;
		var app = new GlideRecord("incident");
		if(app.get(sysId)){
			app.parent_request = parentValue;
			app.incident_state = '7';
			app.work_notes = "Closed as Duplicate";
			app.close_code = "Duplicate Call";
			app.close_notes = "Closed as Duplicate";
			app.state = '7';
			app.update();
		}
		window.open('/incident.do?sys_id='+sysId,'_self');
	}
}

Regards
Ankur

[Sam Motley]

Thanks @Ankur Bawiskar i tried that method as well before going on lunch but it loads this URL

"instance"/ui_page_process.do?sys_id=7efe4c5d1b7915101c6e6654b24bcb54

instead of 

/incident.do?sys_id=xxx

[Ankur Bawiskar]

Hi,

it should work ideally

If not then close the dialog using this just after the update

    GlideDialogWindow.get().destroy();

OR

use processing script and redirect

Regards
Ankur

[Sam Motley]

@Ankur Bawiskar that is now working without any issues at all thank you so much for your help 

MVP indeed! 

[Ankur Bawiskar]

@Sam Motley 

Glad to help.

Please remember to mark appropriate responses helpful as well.

Regards
Ankur