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Unable to Activate Playbook in Zurich Release – Activate Button Always Greyed Out

John24
Tera Contributor

yesterday - last edited yesterday

Hi everyone,
Is anyone experiencing an issue in the Zurich release where you cannot activate either an existing playbook or a newly created one?

 

Normally, after making changes and saving a playbook, the Activate option becomes available so the new changes can be applied. However, in my instance, the Activate button remains permanently greyed out, no matter what I do.

 

I’ve confirmed this is not a role or permission issue since I’m an admin.
Has anyone else run into this, or is there a known workaround/fix?

 

Thanks in advance!

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Tanushree Maiti
Giga Sage

2 hours ago

Hi @John24 

 

You can Log a case to your ServiceNow vendor for the support on this issue. I guess They can help you here.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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Dr Atul G- LNG
Tera Patron

an hour ago

Try repairing the OMC plugin and test it. If it still doesn’t work, log a new support case.

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