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3 weeks ago
I have my source instance where I had setup all my custom flows, custom subflows, custom actions and some custom tables and fields. However, I had recorded all of those in the Default Global update set. Later, I moved all the records in the default update set after 10 Oct 2025 to a newly created update set, exported the new update set and imported it into the target instance. However, I get a lot of errors after I preview the update. All of them have the same error message: "Could not find a record in sys_hub_flow_version for column version_record referenced in this update "
Why weren't the version records captured in the update set? What can I do about it?
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2 weeks ago
I faced the same issue. As a Workaround I force the expected records from sys_hub_flow_version into my Update Set. As a final fix, in my understanding, this table should be captured automatically via Update Set (Adding the update_sync Attribute in Dictionary application).
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3 weeks ago
navigate to [sys_update_xml] table and in the payload field you can search for the sys ID if you know it... if not, perhaps you might search for it according the type, created on, created by or other attributes...
If it is not found, it might have been overwritten by a newer version or deleted. For that, navigate to the Deleted records
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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3 weeks ago
Sorry, the sys ID of what should I be searching? And why would there be any potential overwriting by new instance if I have custom flows and tables?
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3 weeks ago
Which sys ids should I be searching? Also, why would any data get overwritten in the new instance around flow versions if all my flows are custom with custom actions? Can you provide some sort of step by step?
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3 weeks ago
rather than moving customer updates from default to your new update set
re-capture the flow, subflow, actions again in your update set and then migrate that.
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
