Unable to insert record in group member table through flow designer

[Toshu]

I have a flow designer developed for AD integration with Servicenow through AD spoke

While trying to add user to group in Servicenow instance after adding the users to the AD group I am getting an error that says "Error occurred while inserting record : null"

I have referred to the KB article available but they do not provide a clear fix as expected

I have already referred to these KBs: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827213

And related KBs to this error but unable to find a fix

 Below is the flow with error execution:

Actual flow logic:

Please let me know if you could find the issue?

[Toshu]

Yes tried creating a subflow but no luck

Same error in that case swell

[Aman Kumar S]

Hey,

Few things to check here,

1. Does the user and group exist in the SN tables?
2. Make sure, we are passing "sys_ids"  for both user and group.
3.  Check if Flow is running as system user

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Toshu]

Thankyou for your response Aman,

1. User and group both exists in table while trying to perform the same operation in another brach it works

2.We are passing sys_ids in the flow

3. Using system user while runtime

[OlaN]

Hi,

I would suggest that you remove your custom action (step 5), and instead do it in 2 separate steps, as follows:

- Look up records (sys_user or whatever record you are using as List collector value) where sysID is one of Step1->List collector values
- For each record found in above action, to a create record (your step 9 currently).

[User332204]

Hello, did you find a fix? My flow is similar to yours and has been working or 1.5 years. Suddenly 3 weeks ago it stopped working and I'm recieving the same error as you.