Is there a list of what is included in the Advanced Knowledge Plugin mentioned in the video?
Watched the video on the changes to Knowledge in Jakarta. Is there a list anywhere with all the options included in the Advanced Knowledge Plug-in?
Forum Posts
How to clone the "sp" Service Portal for a new Service Catalog
Hi People, I need 2 different Service Catalogs, so I thought I just clone the built in "sp" Service Portal. Whats the easiest way to do that? I have seen tha article on hacking 2 service catalogs into one common portal, but I need to think about upgr...
How to mark outgoing emails from ServiceNow as Private and Confidential
We want to mark outgoing emails from ServiceNow as Private and Confidential. How can we achieve this? I haven't found anything in ServiceNow Docs. We are using ServiceNow email address i.e. XXX@service-now.com.
Resolved! Field not available in slushbucket personalize list for non-admin user
Hi, I have created a new field on incident form, its a normal date/type field called "callback due date", the only thing customized by me with it, is 2x UI Policy: one to make it mandatory field when status is awaiting, the other to prevent date to ...
Resolved! what is difference between "Create new record on empty coalesce fields" and "Coalesce empty fields"
what is difference between "Create new record on empty coalesce fields" and "Coalesce empty fields"
Use cases for Flow Designer
All, Can you please share some examples where you are using flow designer ? i am basically looking for some use cases . Thanks, Bharat
Resolved! possible to combine multiple ticket types into a VTB?
I'm looking for a way to combine multiple ticket types into a VTB, which based on the image seen here (from this post) it should be possible. Can anyone confirm this functionality is available in Madrid and point me towards the relevant instructions?...
Resolved! User role to export list/table?
Hello! Is there a role that gives permission to users to export data from any list/table? Thank you!
How can I remove the first approver from the list of approvers on a second approval from the same group
I have a workflow which has 2 user approval activities (First Approval and Second Approval), both approval activities are assigned to the same group. I would like to make sure the first approver is removed form the list of approvers for the Second Ap...
Anyone familiar with GRC downstream/upstream?
I might be missing something completely obvious but I'm trying to understand the GRC workbench but the documents on the wiki don't really explain its usefullness.If you're under risks it mentions upstream and downstream risks. I'm looking at a risk r...
Virtual agent- Call Support option
Hi Team, I want to display an alert message with contact number in portal when user clicks on "Call Support (Daily 8Am-5PM)" from chat bot. Is there any option to achieve this. Please suggest.
My Catalog UI Policy Action --> Variable name field is not displaying any Variables from my catalog item
My Catalog UI Policy Action --> Variable name field is not displaying any Variables from my catalog item.So I have a Catalog Item and I've like to setup a UI policy to display/hide a variable depending on it's condition... What am I missing here?
Business Rule not working on Visual Task Board Card table when order is changed from the VTB
Hello guys, Ok, here is one I can’t figure out. I have requirements to have two VTBs one that shows active Enhancements assigned to a specific group; the other one shows Stories in which the Enhancement field is not empty and that are assigned to the...
gs.addInfoMessage not working in onBefore business rule?
Trying to create a popup after this business rule runs, but it's not working. (function executeRule(current, previous /*null when async*/) { // Add your code here var gr= new GlideRecord('cmdb_ci'); gr.addQuery('sys_id',current.cmdb_ci); gr.a...
Images as attachment - shrink in size before attaching
Hi Community, Has anyone tried to compress images before attaching them to an Incident? I have a scenario where users can attach images to an Incident. Each Incident is capped to a maximum of 10MB attachments, however, each attachment( since its an i...
