I want to create a report on the number of CI's that were decommissioned during a certain time period. I have created a report for CIs created using the cmdb_ci table and using Created to filter on the desired date range. There doesn't seem to be a...
Hi There!When I added keywords under Knowledge Base>Featured Content tab in our"Dev" instance [ version: Istanbul ], I noticed they got captured in the Update Set I had on. Do keywords need to be first created in Dev and then brought into Prod thro...
We have an end-user knowledge base that we want to link to from the knowledge portal. I tried using a "VBP Icon Link" pointing to the kb_view2 page, but that isn't working. Any recommendations?
Hello SNow Community,i have a complex UI script with using GlideRecords of user & attachment objects and called from UI Action. I now wanted to reuse functions of the UI script in ServicePortal with adding a button. I found this: portal widget custom...
I have a list field on table I created that references records on another table.When I try and pick choices on the list field and save the record, it only saves one of my choices and then cuts off the rest, only leaving a few alphanumeric characters....
We are looking to provide a better experience for our customers on our CMS portal. Using addErrorMessage() or addInfoMessage() is not ideal, as we don't want to scroll customers up to the top of the form just to go back down to submit it; and using s...
To All Helsinki and Service Portal Users,The Issue: Record Producer is not populating dependent variables in the Service Portal like it does in the Native UIAssumptions: Related to the applied Client Script that isn't running in the Service PortalSer...
By default approval summarize will be shown as below.After clicking on this it expands with all the details of the service request.Is it possible to make this "approval summarize" expanded by default and user no need to click to view the data?
I have been trying to get an insertResponse from the ServiceNow web-service. I know that the elementFormDefault property under Webservices need to be set to False.Since I do not have an admin login, I cannot do so. Is there an alternate? I need a res...
I have a variable set that used by multiple catalog items, how to write a catalog client script to get the current catalog item information(name, sys_id, etc)?
Hi helpful friends!I previous opened a thread with a question to get a date field to auto populate when any change to a form is made, and it worked. However it does not autopopulate if the first thing that is done on the form is to create a new rec...
Hello all,even though I've gotten this to work before, still struggling when I setup a new auto populate situation. I've got a custom field on an extended task table (the parent in this scenario) with name "ocpg_sponsor"...which is entered manually...
Hello,I know similar questions have been asked before and I know scripting is not allowed in QMs.Besides the current record, are there ANY variables available inside Quick Messages? I have the requirement to include a reply link in the email. It is a...
Hi Team,I have registered as a new user for Service Now Developer Instance.When I login with registered username and password, am able to log into my profile and see the status of Instance, but when I go to my instance it asking for credentials and w...
I am using the "Work Notes" field on an extended Task table. On the record I want all the entered work notes to list below the field. However I also have the "Customer Communication" field on the form as well...but I don't want these entries show...
