Update CI attributes

[sanjeev28 k]

I have a requirement to create one screen where there will be CI and class field . Upon selection of CI and Class it will display all its attributes on the screen. User can go ahead and modify the field Values. After updating it will go through an approval process and after approval it will be updated in its respected table. Can anyone suggest me how to proceed to implement the same?

[kenappell]

I would use a record producer with a workflow for approvals.

Record Producer - ServiceNow Wiki

You'll need to script your form to show/hide fields based on CI and Class selections. I would take it one step further and have the user select the Class first and then display the CI's in that Class.

[sanjeev28 k]

When you are saying to develop a script to show/hide fields based on CI and Class selection :   what does it exactly mean?

1. To show fields of respective CI and class upon selection, if yes then is it feasible and how?

2. To create variables on record producer and map it with the respective attributes, if yes then I have to create several variables, which I don't want.

[kenappell]

If you want to set up workflows, you're going to have to use variables to store any information until the data is approved and you write it to the table.

[sanjeev28 k]

This is not a feasible solution to my requirements, as there are lots of fields present   on the parent and child class table levels for a particular CI which I cannot map with record producer variables.