URL field is not working as expected in now agent mobile app

[Abhijit Das7]

Hi Team 

I have created one URL field on work order task table . That field is working properly for desktop , whereas for mobile it is behaving like multiline text rather than URL . When I click on it , it does not take me to URL page . Any suggestions for this .

Thanks

Virendra

cc : @Ankur Bawiskar @Pradeep Sharma @Anurag Tripathi 

[Rameswar1 · Accepted solution]

In order to create a clickable URL in the details form please follow these steps:

1. Create a button cell URL in sys_sg_button 
2. create a button instance in sys_sg_button_instance 
in each configuration step refer to the URL field in 'work order task' table.

I've attached some screen captures of the configuration of the clickable URL in the details screen where we did this for the incident tables Incident Bridge field, you can follow a similar approach:

[Abhijit Das7]

Hi @Rameswar 

I am not getting parent and parent table as you mentioned in function instance .

[Rameswar1]

Have you tried clicking on the magnifying glass next to the Parent field? It needs to be set from there:

[Virendra Dwived]

Hi @Rameswar 

Can we connect today anytime , I am having issue in configuring it .

Thanks 

Virendra