When i configure maintain item for a particular item i don't find the option to remove the quantity from the task, I feel like i'm missing some of the check boxes in the maintain item i have checked with the view and it seems to be saame for all th...
Hi,I have a service catalog form that is used by customers to fulfill change requests on users. In this form, 6 users field (reference) to select the users to apply the change. I wanted to disable the selected user on the first field in the other fie...
Hello,In one of my record producer(Incident) there are number of variables but I need only some specific fields to be shown on variable editor.Please suggest me a solution to hide unnecessary variables from variable editor.Best Regards,Rajesh M
Hi,I wants to show "Name of the item requested" field also in Approval page. Currently it's showing only "Request" number. But I wants to display the items as well that are requested as part of this request in Approval page. For example, If a "Comput...
HI All,I have created a record producer. Currently, every can access it. Is there any way to restrict that record producer so that only specific people can access it?Thanks & Regards,Atul Chauhan
Hi,Can we have Customer Specific Branding in Domain Separated Instance?Say User from Customer A should see the branding options and customization set for A.If my understanding is not wrong this should just work fine, if Domain Separation is in place ...
Hello Everyone,I have two sites in my system & I want to block all the pages of first site to the user of second site. And if user tries to access first site then system should redirect the user to home page of the second site.Now I am able to block ...
I am creating my workflows for Knowledge v3. I always feel better if I have a visual copy of what I did in case I have to recreate it. How can I print and/or screen capture a workflow complete with each of the activity properties? I...
In the CMDB under base items there are two categories or Computers and Workstations. Does anybody know what the difference between these would be?
In the table kb_use there is a column tat is named "used". It can have an value of true/false. No matter what I do, I can't get it to be true. What does it stand for? I have tried: * Create an incident from a Article with the "create incident" bu...
I have an item on the service catalog that contains a reference variable called "Line Manager". I need to modify the workflow, so an activity can be included to create a task for the "Line manager" to approve the request.
Can we report on cmdb baseline to find all the deleted relationship CIs?
We have an existing business rule that will automatically create a Knowledge NEWS topic article based on Priority = High and Service Board being checked. I am trying to create a new business rule or possibly modify the existing one that will me...
I need to hide the info button that shows next to the reference field for caller_id on a record producer that clients will use to submit ESS tickets
Hi all,I am querying two table and i am able to insert the data from one into another but the problem i am facing is that-on update command it is not updating the table rather it is inserting the records again.var a = new GlideRecord('u_source_table'...
