I have created a record producer to create Change records. I am mapping the fields, but the choice fields (drop downs) don't seem to be coming across. For example, I created a change category variable called "category" (type = select box, as per th...
Hi,I am new to cmdb world. I was asked to copy the cmdb_ci table to lower instances.When I compared 'cmdb_ci' table in prod and dev/test, there were some 1000 records missing. Now, I need to get the prod data into dev/test, update the existing ones a...
Is it possible to upgrade the tinyMCE text editor to version 4.3 in ServiceNow (Helsinki version)?
Hello Experts,I am looking for licensing model for the various modules of ServiceNow. That is what modules are available by default out of the box with the purchase of ServiceNow instance and what modules need to bought separately by paying additiona...
Hi all,How would I set up the Service Catalog such that when a user adds a comment to Additional Comments (On the Request), an email notification is sent to the Assigned To (On the Task)?Regards,Luke
Hi SNOW experts, In my current Service Now client instance we are facing multiple scenarios where users are able to proceed saving the form without populating mandatory...
In a catalog client script, how would I check and act on something depending on what order guide is being used for a specific item?Example:I have a catalog Item "My Item" with fields "field_1", "field_2", and "field_3".I also have two Order Guides: "...
Would someone be able to clarify what exactly should show under Knowledge - Open Submissions ?We use the out of the box workflows but nothing ever shows under Open Submissions regardless of how the KB article is created.If articles need to be approve...
What scenarios makes sense to have the following related list enabled for knowledge base : "Cannot Read" and "Cannot Contribute" ? A video tutorials talks about user criteria where one group can be limited to "read" only without the ability to contri...
Hello Experts,I have a notification which triggers on sc_task. in the notification, i have to include RITM reference url(End user don't have access to task and he has only RITM). when end user clicks on ${URL_Ref}, it should open RITM.can anyone sugg...
Hi All,How can i rearrange the jumbled variables on a catalog form?? Thanks!!
I am trying to search in knowledge under self service application. When I use wildcard (*) it is not working. I tried the wildcard * before the keyword and after the keyword.If I do the same search in global search it is working.Someone help me to id...
Please give me navigation (with screenprints) how to navigate to Split Modethanks
Please let me know what is List Title Menu (how to navigate).ThanksVSB
We have domain separated environment.I'm working on below domain:-Global/IT/PRD/MAP/XYZI have created 1 SR which will open 5 task one after another.Created workflow on SR for approval and fixing group for above 5 task.Now my workflow, assignment grou...
