used vs viewed in kb_use table

[hanaphouse]

What are the differences between the USED and VIEWED columns on the kb_use table?

[darius_koohmare · Accepted solution]

Check out this related thread: How are knowledge article use count and view count added in kb_use table from attach to incident

Knowledge view involves users navigating to the actual article URL (kb view) and loading the article.

Knowledge use on the other hand is when users like technicians attach a knowledge article to an incident.