On sc_task assigned to be mandatory when one changes task from open to work in progress

Date to string transform in flow designer

I have a sub-flow input variable that is a Date.Need to convert this to a string in the format yyyy/MM/dd.Using the "Date to String" transform to pass this to an Action.  Keeps the date in the format MM/dd/yyyy. Does not change the format.  Also noti...

OnChange Client Script spModal Message

I am creating an onChange client script I need one line of the message to be in red text: <h4><span style="color: #e03e2d;">You MUST acknowledge in the form comments that you do not need to access the systems from the company device to avoid an autom...

Search Knowledge attribute on Application Service record

Is it possible to add the 'Search Knowledge' attribute to the Application Service record? Would this be considered a configuration or customization? The goal would be adding the 'Search Knowledge' button next to the name field for the Application Ser...

Use g_modal to render a html content in workspace

How i can use the glideModal function renderWithContent to generate a html modal on workspace, i'm trying using g_modal but nothing is working

Service catalog form

I have a requirement of making a service catalog item where there is a form that can be filled in with questions and then once entered the information is carried over into a request ticket. Would anyone be able to advise how this is possible?

How to run multiple instance scan in the same time?

How to run multiple instance scan in the same time? Seems it's not allowed in ServiceNow instance, however any workaround? Thanks.

How to get the date of de state Work in Progress in a RITM (API)

  HI!, A question colleagues: How to obtain the date of Work in Progress via Service NOW API, I am talking about RITM tickets and INCD incidents. So far I have only obtained the dates of opened_at and closed_at I am also interested in de date for ...

Assess UI Button Not proceeding for one user

a particular user has the same roles as other Risk users. But whenever he clicks on UI buttons in Risk or risk assessment form, it's not proceeding further. Checked the conditions for UI actions. That looks fine. i don't see any ACL issue as well.Any...

ATF submitting a record producer doesn’t work

I am unable to submit a record producer in portal 

Remove social media logo from incoming email signature

Hi, I was trying to find a solution to remove images from inbound email signatures. If someone has a Linkedin, Twitter, Facebook etc icon, they are all attached to the ticket and the agents have to open them one by one to check if they are valid atta...

Adding dark mode to a theme

  Menu and button colorWhen my companies ServiceNow instance was put together with the help of the ServiceNow implementation partners a custom theme was put in using company colors and branding. I was recently given the ask to enable Dark Mode for IT...