Hi everyone, ServiceNow performs changes on our production instances like AHA transfers and any change related to a COMM record via Change Requests on /now .We are also making change requests internally to manage our instance and plan maintenance. Wh...
Hi All, I've been looking around and could not find a clear answer on how to add a Service Portal Announcment in NOW Mobile. I am new to Now Mobile and still learning where everything is configured. Is there an OOB way to add an Announcement like th...
hi, I have a bunch of notifications targeting my custom table x_custom_task which extends the task table. I have notifications in place that trigger when the state of the request changes. I also have a notification in place for a request which requir...
All -Recently found out that an application i literally use every day (Application Insights) for performance monitoring will be deprecated in Xanadu. Also, the performance dashboards will be removed as well. I asked our SC about this, and his answe...
Can you tell me what each of the three types: Activity Notification/HR Task Reminder/Journey Message do in the Email Content? (sn_hr_core_email_content)What is the difference in each of them and what scenario should they be used?
https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/product/configuration-management/concept/c_CIReclassification.htmlThis document says "CI reclassification is possible only between two classes that have identical identifica...
Trying to run a script that grabs 2 Bookmark Groups and 9 Bookmarks to add to each user that is active. I am able to get the bookmarks and bookmark groups created, but am unable to assign the newly created bookmarks to the bookmark groups. var grBook...
I have a Visual Task Board that I would like to share with a large group (200+ users). Currently, I seem to only be able to share with individuals, which will require a lot of manual work and maintenance. Am I able to share with a group?
Could you please help me to make a variable mandatory in the sc_task form based on sc_task state and another varaiblePlease help....
So, customer users use the ServiceNow instance with their local time zone to display date/time fields. But there is a requirement that some selected Date/Time fields should always be shown in UTC, no matter what the user time zone is and will be used...
System Scheduler - Scheduled Job (Open the table : sys_trigger ) System Definition - Scheduled Job (Opens the table : sysauto) If both are same then why the the number of records are not matching? sys_trigger -This table allowing me to run the sched...
Hi All, I created the following Client Script to display an alert/popup message, whenever the problem record state changes to Fix in Progress. However, when mandatory fields are not yet filled in before transitioning to the next state, my alert/popup...
Hi All, Can anyone see what might be wrong with the below SI and CCS. All fields are set correctly except business_unit and phone. I am logging the values for these fields and I see the correct values in the logs. function onLoad() {// Get the sys_i...
Hi there, I have few new filed created on incident table which i want to copy it when user click on "Create Problem" button. I check the UI action but i am not able to find that where i have to make the changes.
Hi everyone, I'm working on creating a knowledge article derived from a Problem record. My goal is to include text from specific fields of the Problem record, such as cause notes, workaround notes, and fix points. While I know how to automatically ge...
