Vendor breakdown
Is there a way that on this indicator there can be a list of the incidents that match the criteria as you can see there is 2 incidents linked to this vendor but there is no way to get the ticket numbers etc
Forum Posts
Resolved! Related tab keeps disappearing on incident form
Hi, as you can see in the video attached, when changing the state of my ticket the related tab will disappear and then will come back after saving it. Any ideas how to fix this would be appreciated.
Changing the approver of the RITM, Flow is not moving forward to generate the task.It causing issues
Hi, We have an issue in ServiceNow. Due to absence of users managers, they are requesting to change the approver of the RITM's. After changing the approver, flow is not moving forward to execute the further steps i.e., generating task. When we check ...
Assets in Product Catalog versus Service Catalog
I'll preface this by saying that I'm not an Asset Manager, but am instead a ServiceNow admin trying to understand the available solutions for our desktop team. During our original deployment, we set up a product catalog with all of our consumables (m...
Acl about sn_cc.ConnectionInfoProvider api
I get the connection attribute through this api in script include (business rule call) var provider = new sn_cc.ConnectionInfoProvider(); var connectionInfo = provider.getConnectionInfo("6219afbf9f03320021dd7501942e70fc"); if (connectionInfo != null)...
Resolved! Reduce selection of CI classes in Configuration Item field
When I try to select a CI in reference field "Configuration Item" it shows me all CI´s existing in all CI classes.I would like to reduce the available CI classes to our principle classes while typing the CI name to the reference field. I know that th...
How to enable seamless sso login to users when multiple IDPs are activated?
We have different set of users and have 3 different identity providers say X, Y, Z. User set A - should use 'X' IDPUser set B - should use 'Y' IDPUser set C - should use 'Z' IDP The moment respective users from A or B or C hit https://XXXXXX.service-...
Resolved! Task field on idea should be mandatory
I have a field called organization of type choice. For xyz organization i want to make task field mandatory when idea state are in planning, backlog and in development. @Runjay Patel
Information needed around notification devices tables
We are currently implementing on-call alerts using on-call scheduling in ServiceNow, and we plan to use the Notification Devices (cmn_notif_device) table to store information related to groups, or direct phone numbers.We are seeking detailed document...
Resolved! List collector slash bucket in portal
I want to display slash bucket in portal, can we achieve this? it is displaying on backend view but in portal it is displayed dropdown.
How to call Service Catalog from new tab in Service Operations Workspace?
I know that new actions can be added by editing chrome_tab property.I need to call Service Catalog screen.Can I simply change route to link "/sp?id=sc_category" and how? Maybe this way?"label": { "translatable": true, "message": "Service Catalo...
How to add Privacy & Cookie Preference Banner to a portal?
Hello,We are using a portal from ServiceNow instance. It's a external portal. We need to add the privacy and cookie preference banner to that portal, we've added privacy banner from "Announcement" table and it is fine. But unable to add cookies prefe...
Resolved! can a workflow update the case (incident) activity?
We use the Case management for our customers.Upone adding a "parent" i'd like to mark the parent as "Problem case". This works just fine with a workflow. BUT: i'd like the Activities (especially Field changes) to be updated with the appropriate field...
Resolved! How to handle 5 organization in one form
I have a business use case where we want to on board 5 or more organization to submit their idea. all organization have a bit unique requirement.
Resolved! Access to this content denied based on report_view ACLs
hi TeamI have a user in the system whose landing page is set to the self-service portal, which includes two gauges: "My Active Incidents" and "My Requested Items." Whenever the user logs in, the page shows the message 'Access to this content denied b...
