Hi there, On Knowledge table I can see 2 category fields. I wanted to know what difference between these fields is and why we are only using only Category(kb_category) field. It seems like Category(category) is no longer used anywhere. Can you please...
Hi! Requirement: Managers should be able, without interaction from backend, order and send out a survey from the Serviceportal. Details:- Survey questions will be static, e.g. the manager cannot change questions.- Audience that he/her can address the...
Hello,we have a customer requirement to implement following survey functionality:1) Survey triggered upon Resolution/Completion of a ticket (INC/RITM)2) 5 point Likert scale to be used with smiley faces (Very satisfied, Satisfied, Neutral, Dissatisfi...
Whenever I try to add a User Criteria to the "Can Read" related list in a Knowledge Base and remove the OOB "Any User," the "Any User" user criteria does not delete. Does anyone know if there is an OOB business rule, UI Policy, data policy, client sc...
Hi,I'm trying to insert cost center details into ServiceNow from third party application. I have created web service table (i.e. staging table), fields, transform map, basic authentication. Endpoint given to customer: https://dev123.service-now.com/a...
I'm creating a variable and used the list collector but when I test it instead of the name of the role, the sys_id is the one that is display. How can I fix this and change it into the name of the roles? Thank you!
Hello, I have a request to create a pop up alert with a clickable hyperlink, but I am struggling to do this. I haven't found much on this. What I need is an onChange() Catalog Client Script that will display an alert() that has a clickable link. We h...
Hi I have a requirement there are two variable in a catalog item one is Multiline and other is list collector . once we put value in Multiline variable then the value is auto populate in list collector variable. But the issue is once the value is mor...
Incident Management - Major Incident Management plugin defect notificationA defect in the Now Platform® Xanadu release that affects instances with the Incident Management - Major Incident Management plugin (com.snc.incident.mim). When the script incl...
現在、ServiceNowでプロバイダー通知の設定を行っているのですが、以下の問題に直面しています。 問題の詳細: incident.insertedをトリガーとして送信する通知を定義しています。通知が送信されること自体には問題はないのですが、「×」や「クリア」ボタンを押して通知を削除しても、その場では消えるものの、再度ログインすると削除した通知が復活してしまいます。 質問:この問題の原因として考えられることは何でしょうか？一度削除した通知が復活しないようにするための対処法をご教示いただけますで...
I'm facing a rare issue and i think it is associated with some settings on the laptop. But i couldn't find out what was it. Issue is as below.1) When i load any service portal page, it get stuck in Loading. A text as "Loading" appears on the left top...
Dear community, I'm trying to create my first custom action that would run a PowerShell command to create a new OU in Active Directory: So far, all my attempts fail with "Authentication failure with the user ... ": This account is domain admin ...
Hi communityWe have created a view port in the sidebar of CSM Interaction Record Page which has a form component and a button that creates a record in the table (customer_contact) of the form component. The problem that we are facing is once the reco...
Hi,I am trying to Integrate MS teams with ServiceNow where I want to create a Team and channel for the same team.I am using Microsoft Teams Graph spoke to create a channel with the help of Group ID that is already available.But I am trying to create ...
I'm currently trying to get a form's view in Service Portal. In the back-end using getView() works without a hitch, but it isn't accessible from the portal. g_form.getViewName() doesn't give JavaScript errors, but it always returns an empty string. I...
