Resolved! Can we hide the default submit button?
Hi can we hide the default submit button, as we have created custom buttons. could you please provide any solution.
Forum Posts
NICE InContact - integrate with CSM Case
I know several first and third-party CTI integrations are available, but we have a very narrow use case and I wanted to see if anyone has thoughts. I don't see any recent discussions here so... We need to be able to link a NICE InContact Call record...
Anyone incorporated screen pop integration with Cisco Jabber CTI for IVR integration?
We are using CSM workspace and want to be able to screen pop a specific case or a tab within a case without opening a new tab. Also, based on certain triggers, can we remotely pop open a tab within the workspace for an existing case?
Resolved! How to add link to external website in HTML Widget Service Portal
How to add link to external website in HTML Widget Service Portal
knowledge manager not able to publish articles created by others
Hey - i added the Activate the Knowledge Management Advanced Installer plugin last week og the week before - now a user with the knowledge_manager role AND the manager on the knowledge base is NOT able to publish articles which was created by s...
Why can't I place sys_data_source as a table for my Record Producer?
On Washington Release, I've built the very same Record Producer to do a Mass Registration of items on a table using a Transform Map and Scripts. The main reason that I could do this was that I was able to place the sys_data_source table as the refere...
How to assign or change my role from admin to maint
Can anyone tell me how to change my role from `admin` to `maint`
Xanadu - Crypto module visible to users in platform
Hi All,After upgrading to Xanadu, ITIL users are seeing the Crypto module in banner of platform where admins will see update sets. Is there a way we can disable this? Thanks!
Adding a Page header caption for "Next Experience" like in the UI16 model
I am attempting to convert to the Polaris theme in the Next Experience and I need to identify the environment (Prod, UAT, Dev, etc.). In UI16 there was a field called "Page Header Caption" however I can't find any way to do this in the Next Experienc...
Resolved! ServiceNow IT Asset Administrator
Looking for Interview Questins for ServiceNow Asset Administrator
Resolved! How do I disable scroll bar in this field in the form and the field will just auto adjust
How do I disable scroll bar in this field in the form and the field will just auto adjust depending on the content of the field? The field below is for Change Notifications Moratorium and the length can vary depending on the moratorium. The ideal v...
Resolved! Mid server warning glide.lock.cleaner WARNING *** WARNING *** Freed stuck JVM lock: OCSPCheckedCertificateCache
Hi, We have installed a mid server (orlando-12-11-2019__patch9a-01-04-2021_01-08-2021_1842) on Amazon Linux release 2 (Karoo), however we can see multiple warnings ever minute stating: 02/18/21 22:08:27 (892) glide.lock.cleaner WARNING *** WARNING ...
Can we use DigiCert Global Root CA for integrating our app with ServiceNow?
We have an application integrating with ServiceNow to create tickets using ServiceNow table REST API. We have added Entrust certificates in our keystore to establish SSL connection with our ServiceNow instance. I learnt that Entrust certificate will ...
Can I make a numbered list item an expandable section?
I've been using Add expand and collapse functionality to any Knowl... - ServiceNow Community to add expandable section in the KB article. I was wondering if there's a way to create a numbered list item as an expandable section like this?(This is an i...
Looking for a way to send Knowledge articles about to expire to Managers of that KB Article
I have a report that lists the Knowledge Articles that will expire in 30 days. This report is grouped by the Ownership Group Manager of the Knowledge Article. I want to send the list of Knowledge articles the Manager is accountable for only to that...
