User can't see list of records in report

kchorny
Tera Guru

I have created a dashboard for a user that shows two reports from the same custom table.   The first one is a chart, the second is a list.   In the chart report, he can see representation of the records that match the criteria, and he can drill down and see them in a list.   He can then open each record and read all fields.   But in the list report, all he sees is the security constraint message.  

I'm not sure what needs to be done at this point.   He can obviously read the table, why can't he see the records in a list report?

Thanks in advance!

Karla

2 REPLIES 2

Goran WitchDoc
ServiceNow Employee
ServiceNow Employee

Hi Karla,



My guess is that there is ACL that makes him only see a few of the records, not all of those. That will result in that the chart report will only show records he can see which leads to that a drilldown drills only down to records he can see.


The list behaves kind of stupid in my oppinion, but if you have a list with conditions leading to that I'm allowed to see like 50% of the records. It might just be that the first one in the list is those that I can't see and therefor the message.


Thanks.   I had a grouping on the list, when I removed that the user was able to see the one record he had access to in the list.   I don't know why that fixed it, but it works now.