User Criteria for knowledge management "KBKnowledge().canRead(current) returns false"

[Woz]

Hello,

I have just implemented Knowledge v3. Everything is working in my two subprod environments but when I move to UAT and PAT the scrip "KBKnowledge().canRead(current) " is returning false.

I have added a can contribute UC which names my test user.

My test user has knowledge and knowledge_admin

Is there a system property to turn on user criteria for knowledge management? Are there any pre-requisites for UC to work and KBKnowledge().canRead(current) to return true?

Warren 

[hvrdhn88]

adding one article here. 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0724514

[Woz]

Hi thanks for the response, the issue is with KBKnowledge().canRead(current) returning false though. If I I assign it the variable  it will still be setting answer to false

[Sarup Paul]

Try out User Criteria Diagnostics to troubleshoot what may be issue