user didn't updated the record but in history showing users name
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‎04-21-2022 08:06 AM
On asset form user haven't made any changes but in history its showing update made by him, how to found the root cause how this fields got updated?
Thanks
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‎04-21-2022 08:28 AM
I hope you are checking the user name in audit history
Now in order to find cause there could be multiple things could happen.
The changes done by user on CI which cascaded to change on the asset itself since asset and ci both are in sync for some fields in asset table.
If its happening after some time interval or a particular time, then you need to check what is running during that time .
Its difficult to tell . ask the user directly if he had made any changes anything related to CI tagged with asset.
Hope its helpful
Anshu
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‎04-21-2022 08:33 AM
I asked user he told he didn't made any changes...
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‎11-07-2022 12:39 PM
Do you had any luck on this? Have the same issue

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‎04-21-2022 01:04 PM
Check that the record doesn't have any workflows running on it? These often run under the context of the user?
Thanks...Gary