user didn't updated the record but in history showing users name

Aishwarya20
Tera Contributor

On asset form user haven't made any changes but in history its showing update made by him, how to found the root cause how this fields got updated?

Thanks

7 REPLIES 7

Anshu_Anand_
Kilo Sage
Kilo Sage

I hope you are checking the user name in audit history

find_real_file.png

Now in order to find cause there could be multiple things could happen.

The changes done by user on CI which cascaded to change on the asset itself since asset and ci both are in sync for some fields in asset table.

If its happening after some time interval or a particular time, then you need to check what is running during that time .

Its difficult to tell . ask the user directly if he had made any changes anything related to CI tagged with asset.

Hope its helpful

Regards,
Anshu

I asked user he told he didn't made any changes...

Do you had any luck on this? Have the same issue

Gary Fawcett1
Tera Guru

Check that the record doesn't have any workflows running on it?  These often run under the context of the user?

Thanks...Gary