User's can't see users in an assignment group

[e_wilber]

We have a custom application with a custom role (does not use ITIL). The users have read and write access to both the Assignment Group and Assigned To fields.

They can select the assignment group just fine. However, when clicking the Assigned To, the list is empty. No security flags - just empty.

When the assignment group is empty, they see all users in the sys_user table. It's just when the assignment group has a value they can't see anyone.

Has anyone experienced this before?

The Assigned To field is dependent on Assignment Group. It also has "roles is ITIL" and "active is true".

[Harsh Vardhan]

have you checked is there any reference qualifier has set on assigned to field?

[Goran WitchDoc]

can the user read in the table: sys_user_grmember? if the user tests sys_user_grmember.list, does he/she see all the records there?

[Jaspal Singh]

Hi Eric,

I guess the reason as suggested by Goran is sys_user_grmember table which has an out of box ACL visibility for Users with user_admin, itil role as below.

If so you need to create a custom role add it to the ACL's requires role condition & then associate that role to a group & that group to the Users.

Thanks,

Jaspal Singh

Hit Like or Correct on the impact of response.

[gokul arumugam]

I am also facing same issue, did you find the solution...?