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‎06-03-2016 11:48 AM
We noticed that our users who have the "knowledge" role are not able to create new articles anymore. This was not an issue in the past, everyone with that role had been able to create new articles. However, currently when they click on the New button they see blank screen. Attached is a screenshot of the blank screen that users with the "knowledge" role are seeing when they try to create a new article.
Solved! Go to Solution.
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‎06-07-2016 10:12 AM
There is a known problem and the workaround resolved the issue. I just created a new knowledgebase, without any content, and somehow that fixed the issue with or original knowledgebase.
Go to Knowledge > Administration > Knowledge Bases > New
The following url should work, you may need to log into Hi to view the article: https://hi.service-now.com/kb_view.do?sysparm_article=KB0565446
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‎06-07-2016 10:20 AM
Would have never figured that one out, that did the trick! Thank you for the swift reply!
