Using sc_task as a trigger in flow designer

[Leander Burger]

Hi,

For a requirement in which i'm trying add values to a record and close it in the the sc_task table through flow designer i'm stuck. The sc_task table isn't available as a trigger

We are currently on London in which i'm trying to make this. It was available in Kingston. I've also actived the Service Catalog plugin but this doesn't add sc_task table. 

Hopefully somebody is able to help me. Thanks!

[Mark Roethof]

I'm not sure what you're trying to achieve. Could you clarify this a little bit? Perhaps with a screenshot.

[Sundeep]

In London, per https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/flow-designer/referenc...:

"Note: Flow Designer no longer displays Service Catalog tables as options for record triggers. Instead, use the Service Catalog application trigger type."

which unfortunately is not very helpful when you already have flow designer triggers built on the sc_task table.  The new Service Catalog application trigger type seems to automatically ONLY be able to run from a RITM (requested item).

FYI, to use the new Service Catalog application trigger type, the Flow Designer support for the Service Catalog plugin (com.glideapp.servicecatalog.flow_designer) must be activated in your instances.

[Chris D]

That is somewhat baffling that they had but then removed the ability to trigger off the sc_req_item and sc_task tables...

Echoing Sundeep, the Service Catalog application trigger is not a replacement for those two table triggers; it's only a replacement for Record Created on the sc_req_item table - it wouldn't allow you to trigger anything off the modification of a RITM, let alone the modification/creation of a Catalog Task.

Personally I'd like to have a simple flow on the sc_task table that can update the parent RITMs worknotes when a Task is updated/closed but I can't do that without an sc_task modify trigger...

[stephenevans]

Updating as after having this problem in Orlando and testing again in Paris I thought I'd misremembered this issue until I found this article again.

sc_task can be used in Paris as a trigger for flows in the Table dropdown