Knowledge articles to be open in new window or new tab
Knowledge articles in Self service portal is opening in the same window and there is no option to go to Self service home pageIs there a way to open the articles in new window or new tab
Forum Posts
What are all the test cases for CMDB & Discovery during an instance upgrade?
Checklist for CMDB & Discovery, during an instance upgrade? if any?
Schedule follow up task
Received the below from one of my colleagues today and am looking for help on how to accomplish this. Thanks!You know what I wish Service Now had? (and maybe it does, I just dont know about it). The ability to schedule tickets to be created in the ...
Resolved! How can I minimize the variables section that is inserted into and incident form from a record producer?
This might not be the right place but here goes. I have a record producer on a portal that creates an incident record and puts the fields from the record producer in a Variables area on the form. It sounds like I should be able to collapse this...
Disable renaming attachment
Hi, is it possible to disable the renaming of the attachment? Because i have disabled the attachment when the request is closed. using g_form.disableAttachments();The g_form.disableAttachments(); works but I can still rename the attachment.Is there a...
Catalog request without RITM
I have created a catalog item that allows users to deactive records in a table (a user defined table that contains a list of file sources). It presents a list collector that contains active values from the table, the user can then move values to the ...
Auto populating configuration item in service catalogue item
Hello All,I believe I am trying to do something fairly simple but as I am new to ServiceNow I am getting myself in a tangle here.So in my Requested Item I have a field called 'Configuration item' I would like to auto populate this from when a user co...
Attachment downloads report
Is there a table in KM v3 and KM v2 that can help provide a report on how many times an attachment to an article has been downloaded?
Awaiting customer stage/Status
Hello All,We are currently looking for the best way of doing this and I wasn't sure if anyone could help.We have created a number of catalogue items which we require an awaiting customer stage or status just incase we need further information from a ...
Requested For field is defaulting to logged in user in Service Request
Hi all,We are building our Service Catalog but when we submit a request, the 'Requested for' field on the Request defaults to the persons name who logged the request. We would like to be able to submit requests on behalf of others. We created a Varia...
Resolved! i don't see publish,checkout options for workflow even i am the admin
i don't see publish,checkout options for workflow even i am the admin
Need help with workflow script if condition
I need to define the workflow for 'if' condition when user selected "Yes" or "No" Example : If user needs PC and he/she selects "YES" workflow goes to next level and selected "NO" workflow has to completed. Can any one help me for the workflow and sc...
Resolved! Loading data to lookup select box is slow
We have a Lookup select box that contains long list of customer ID s. Due to this one that form takes around 2 minutes to load/refresh it self. Please give me some advice to speedup this process.PS: We cant use any reference because it has a "onChang...
CMDB identification error?
Greetings,I am working on setting up Discovery as a proof of concept in our environment, which is domain separated.I have configured the MIDServer, which is up and validated in my instance. I am now encountering an issue when I attempt to have the MI...
What steps should be taken when decommissioning a server?
Obviously change it to Non-Operational and Retired but what other information should be cleared out, if any? Should Decommission be added to the name of the device?I would like to know what others are doing for their process.Thanks, Juli
