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Download attachments to single Zip file

I have a table called xxx( same like RITM), When i apply some filter conditions i will get 82 HR ticket, Those hr ticket has 3 to 4 attachments for each ticket.now, they i some automation(script) that downloads each ticket attachments to respective f...

User662839 by ServiceNow Employee
  • 2502 Views
  • 7 replies
  • 0 helpfuls

Cloning - when is the best time...

Hi, I need to clone my PROD instance over both my TEST and DEV instances and it's been some time since we last performed a clone.  My first question is, does cloning have much impact on the PROD system whilst it's taking place and with that in mind, ...

Daniel Voutt by Tera Contributor
  • 2164 Views
  • 3 replies
  • 6 helpfuls

Getting redirected to the SSO Login page

I have a strange issue where if I hit the base URL (https://<instance>.service-now.com/) after having navigated to the SSO Login URL, I keep getting redirected to the SSO Login page via the auth_redirect.do page. Without visiting the SSO Login URL, I...

ayman_h by Kilo Sage
  • 6929 Views
  • 7 replies
  • 0 helpfuls

Handling location data for servers in CMDB

What's the best way to handle locations for servers? We have SCCM integration currently and I'm aware that for users who are logged in the most get assigned an asset in both SCCM and ServiceNow. Should that be turned off for servers specifically so t...

KB15 by Giga Guru
  • 1760 Views
  • 2 replies
  • 0 helpfuls

Resolved! Infomessages on portal

Where I can configure infomessage on portal, for example when new HR case is created, there are two infomessages, I need to change them little bit (trim surname and change link) but I have no idea where I could find them.

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Jan Brani_ by Tera Expert
  • 5453 Views
  • 17 replies
  • 5 helpfuls