Hi, I started building Guided Tours in our Dev environment under a particular Update Set. It occurred to me that the work I was doing might not move over to Prod as part of implementing that update set. Does anyone know if Guided Tours from a Dev en...
I'm trying to update the short description on my request with the requested item's catalog item display value with an on after business rule. The script works and the short description is updated but I keep getting a message like Unique key violation...
I have Catalog Items with group and user approvals in the workflow. For some reason, the User approvals do not get recorded in the Approval history. Do I need to change something for these approvals to be added?
I have a workflow that has a run script activity that sets the RITMs short description like this: current.short_description = current.cat_item.name + " - " + current.variables.<variableA>.getDisplayValue(); This has been working correctly until now. ...
Hi, Can someone please explain what is the difference between admin, system, guest and glide.maint accounts? Any help will be much appreciated. Thank you!
We have a requirement that when a person creates Knowledge article named 'Read Access to Managers' under knowledge base 'Business Work Procedures' then the knowledge article should be visible & read only by the members in the group 'Managers' . If a...
We're using typeahead search for knowledge articles but want to display those using the kb_article_view page. After the London upgrade, we are seeing that our typeahead search results for knowledge articles are using the same URL format... https://i...
We are using the SN recommended code for enforcing some UI rules when a user clicks on a 'Review' button on the change form. This allows us to enforce the UI rules just in time before a user gets ready to move the change request to the next state ver...
I've found a problem with Record producers in the Service Portal:When clicking on Submit, it hangs on the Submitting (before the message appears at the top) and doesn't go any further.Happens on any Record ProducerWorks ok on Catalog ItemsWorks fine ...
My organization is going to need to rebrand in the next few months, and with this rebranding we will be required to update the URL for our instances to a new name. For example, we are currently on abc.service-now.com. We will need to rebrand to 123...
We were sending out an e-mail to staff about a new process, we included a link to a new KB article created to help with this change. When staff try to access this link, they are getting "Article not found". The article can be found in the ServiceNo...
Virtual agent Incident Card's (Chat response) URI not able to be configured for custom service portal. Our service portal is having string value as "eos". But when the incident card's incident number link is clicked it is taking me to "https://cdmsmi...
Hi Experts, In the node logs, what does the number highlighted in green below represent? I see each node log entry has a number in brackets after the timestamp. 2019-04-02 22:36:26 (406) Default-thread-12 SYSTEM txid=c2f47a56bb84 Logging event: SNC.A...
I haven't been able to find documentation or see functionality to explain the difference in the two roles, that would help us determine who is the best fit for which role.
