Ticket Auto Dispatch
Hello ,Is Ticket Auto Dispatch is possible through service now ? If I would like to know how to perform Ticket Auto Dispatch that in service now .Your inputs would be highly appreciated.Thank You,
Forum Posts
Resolved! Approving Table Name
I required the table name of approving item see below i used this code to know the category of service catalog if (current.document_id.cat_item.category=="b1ff3f670f66420047a05d78a1050e5e") answer = true;else answer = false;
setMandatory is not working in my onchange script
This my onChange Client script that makes the comment field mandatory if correct state is selected.My problem is that if i select state(1,2,4) the comment field will become mandatory and I select state(3), it wont become mandatory.Could you help me...
how to add approver in workflow depending on selection of user of a field
how to add approver in workflow depending on selection of user for a field like lookup select box?
Running a REST query to populate a table
In the process of setting up an integration between a 3rd party CMDB and ServiceNow. They have provided a REST API to query their database.I have used both SOAP and REST queries in the past to pull specific data on demand and use it, but in this ca...
Onboarding Best Practices
Hi ServiceNow Community!We're looking to bring our on-boarding process into ServiceNow but not exactly sure of the best practices are to accomplish this and curious how other admins do this. Currently this process doesn't live anywhere.I was thinki...
Resolved! Knowledge Home Customization
Hey all, I noticed in Service Now that Knowledge now has a handy "Home" page with seperate sections for Category, Most Recent, Most Viewed etc. Is there any way to customize this page? I have noticed that it doesn't seem to adhere to our CSS changes ...
Resolved! Is there a way to remove a workflow activity besides pressing the 'x'?
Basically I have a workflow activity that a developer moved into the top corner and I can't move it. It's not a big deal if I can't remove it but I'd really like to be able to. Is there a way to do it from the back end, am I missing something tot...
Resolved! Record producer translation
Hi mates,Once again I need your comments on this.I am created 15 record producers and 4 of them need to be translated to French and Dutch.They share some variables sets. (But I ducplicated them and add "_Translated" to be able to separate them)Messag...
Getting com.glide.db.GlideSQLException after increasing max length of the field
I have created an update set where max length of 2 fields (u_ip_address and u_ip_address2) of table cmdb_ci are increased from 40 to 80. When trying to edit ip address via form, u_ip_address2 is ok (it can be up to 80 signs), while u_ip_address field...
How to get an integer field on a catalog form
When I am creating variables for a record producer on the service catalog, I don't see the integer field that is mentioned Introduction to Fields - ServiceNow WikiHow do I set my fields to an integer?
Resolved! Service catalog wizard, to use or not to use
Hi,In my research to build a service catalog for my company, I came across wizards and using them to build an order guide.The Ootb order guide in the catalog is not sufficient in terms of how steps it has before checkout. It was noted on the wiki pag...
How to change order of catalog variables in variable editor of RITM .
I want to change order of catalog variables in variable editor of RITM.1. Cant change from workflow as RITM is used through workflow versions.2. Cant change order through catalog as according to the requirement catalog view on ESS should remain as it...
Scheduled Job times out in 10 mins , How to increase the time out for Scheduled Jobs ?
We have defined a Scheduled Job which calls a set of Script includes which queries REST messages and fills the CMDB tables from the response json we get , It takes more than 20 mins depending on the size of the configuration we are querying through R...
Resolved! Deleting RITM
Hi,Though I don't have admin rights, I have right to delete ritm's.i.e., when I open requests, there are >1 ritm. Then I can select all those and deleteHow can I restrict this? Is there any way
