Hi @annieporter
Hi,
I would first confirm whether the variable is actually being saved or only not showing on the RITM.
Please check the backend records for that RITM in sc_item_option_mtom and the related sc_item_option record. If the variable/value is missing there, then it is not being written during submission or it is getting cleared before submit. If it exists there but does not show on the RITM, then it is more likely a display issue.
Things to check:
Variable is active and has a proper unique name
Variable type is a real input type, not label/container/info-only type
No duplicate variable names on the item or variable set
Catalog UI Policy is not hiding it with “Clear the variable value” enabled
UI Policy is not applying on Requested Item and hiding it on the RITM
Catalog Client Script is not using g_form.clearValue(), setValue(), setDisplay(), or setVisible() for that variable
Variable Set UI Policies / Client Scripts are not affecting it
Variable has an actual value during submit
Test with a brand-new request after changes, not only old RITMs
Check whether it is saved in backend but hidden from Variable Editor
My first check would be sc_item_option_mtom/sc_item_option. That will tell whether the issue is with saving the variable or only displaying it on the RITM.
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Thank you!
TejaswiniY
