Variable not showing on RITM

[annieporter]

I have a catalog item and I have all variables showing but one and I can't figure out why it will not write to the RITM. I have tried unchecking hidden and everything else AI suggested. Does anyone have an suggestions? I do have  base hide policy with it included but even if  I remove that it still doesn't show. 

[Tanushree Maiti]

Hi @annieporter 

1. If you are using a UI Policy to hide/show fields conditionally, Reverse if False can create logic conflicts. 

Open the UI Policy that impacts this variable, uncheck the Reverse if False box, and test the submission again.

2.  Open your Catalog UI Policy or Catalog Client Script. Make sure the checkboxes for Applies on Requested Items and Applies on Catalog Tasks are selected

3. Navigate to the specific variable definition in your platform view. Add the Global column to your form layout and ensure it is checked as true

4. On the RITM form, right-click the header, go to Configure > Form Layout, and verify there is only one Variable Editor on the form

5. Navigate to sc_item_option_mtom.list in your navigation filter. Filter for your RITM number. If the variable name and its value appear here, the data is being stored, and your issue is strictly a form rendering/UI Policy

problem

6.  Ensure the Item field on the RITM form is populated with the correct Catalog Item so the system knows which variables to reference. 

[Ankur Bawiskar]

@annieporter 

even not visible for admin on RITM variable editor?