Variables Visibility in Service Catalog

[redth]

Let me provide a scenario for this requirement.

There's a field called 'Conditioner'(select box) with question choices as 'Yes' and 'No'.

When the user selects 'yes', variables will be displayed accordingly and when 'no' is selected, another set of variables will be displayed.

For example When 'no' is selected, there's a field called 'Is it a Incident?' with choices as 'Yes' and 'No' and the user selected 'yes' which displays another variable 'Incident Number'.

When the user again selects 'yes'(conditioner select box) without submitting the form, the 'incident number' field is being displayed which should be displayed only when 'no'(conditioner select box)is selected. The form is not being loaded automatically when the user selects another variables. I have created all these conditions using catalog UI policies.

Please inform me how to get solution for this

[Pradeep Sharma · Accepted solution]

Hi Akshitha,

You have to check onLoad field to true in the UI policy you have created. If the field is not visible on the form then you have to personalize the form layout to get it on the form.

Sample.

[Pradeep Sharma]

Service Catalog UI Policy - ServiceNow Wiki

[Pradeep Sharma]

Hi Akshitha,

Is the issue resolved now?

[redth]

Hi Pradeep,

I have added a filter condition in UI policy along with checking onload to true