How to run business rule when service catalog item request from display to request item?
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‎07-07-2016 05:21 AM
Hi,
I have created one form that need to be filled when someone request catalog item.I have created this form using variables.
Please find the following image for reference.
I want to run business rule to run when this from display to the user in order to raise request for the item.
I don't know on which table I need to write business rule to run.
Can someone please help me out with the issue.
Thanks
Vimal Mishra
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‎07-07-2016 05:42 AM
Hi,
Slightly confused what do you want exactly, But please find the below service catalog tables for your reference.
REQ: sc_request-------------Request
RITM table name: sc_req_item ---------Request Item
Catalog task table name : sc_task -------Catalog Task
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‎07-07-2016 05:47 AM
Hi,
Thanks for the reply.
I wan to run business rule when above form display to the user.This form is to fill the entry and place order.
Service Catalog -- > Categories --> Maintain Item --> fill form to place order.
So i want to on which table I need to run the business rule when this form displays to the user.
Thanks
Vimal
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‎07-07-2016 05:48 AM
Hi Vimal,
Can you please further explain your requirement.
If you want to execute some logic onLoad of a catalog item, Use onLoad Client scripts.
Creating a Catalog Client Script - ServiceNow Wiki
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‎07-07-2016 05:55 AM
Hi,
why only BS rule, As my understanding you can use Onload client script as@ Gurpreet Singhgurpreet.
I hope you can run dis client script on sc_req_item table