Virtual agent- Call Support option

[Saranya VS]

Hi Team,

I want to display an alert message with contact number in portal when user clicks on "Call Support (Daily 8Am-5PM)" from chat bot. Is there any option to achieve this.

Please suggest.

[Mark Roethof]

Hi there,

Nice question. If wanted, this should be done within the $sn-va-web-client-app.do page. Though, unfortunately, you can't access this.

So I would say: Not possible. Maybe someone comes with a surprising workaround.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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LinkedIn

[Jeff Currier]

Check out Configure Virtual Agent Branding

Specifically com.glide.cs.branding.support_phone_label and com.glide.cs.branding.support_phone

However, if you really want a second popup, you may need to modify the widget.

[Mark Roethof]

Hi there,

Is your question solved with this? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your problem. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark

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LinkedIn

[Mark Roethof]

Hi there,

Do we need to follow-up on this? Or is your question solved with this?

Please mark this answer as correct if it solves your problem. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark

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LinkedIn