Virtual Agent Card Response Properties

[Michael Lee1]

The Card response has a hyperlink in the title of the card that links to the default service portal "/sp"

We do not use the default value however, so I need to change that. However, I can't find where the link is generated in order to change the property that it grabs. Anyone have any idea where I can find it?

Thanks!   

[Michael Lee1]

Thanks man. My script appears to be the same with the except of the incident fields to display. I'm going to go ahead and open a ticket in HI now in light of your response there. Thanks!

(function execute(){
  var incident = new GlideRecord('incident');
  incident.get(vaInputs.create_incident);

  var title = {
    url: gs.getProperty('glide.servlet.uri') + '/'+
        gs.getProperty('sn_itsm_va.com.snc.itsm.virtualagent.portal_url') +
        '?sys_id=' +incident.sys_id + '&id=ticket&table=incident',
    lable: incident.number    
  };

  var fieldlist = ['short_description', 'description', 'priority'];
  var cardRenderer = new global.VaRecordCardRederer(true);
  var fields = cardRenderer.createFields(fieldlist, incident);
  var html = cardRenderer.renderCard(title, fields);
  
})();

[Michael Lee1]

Funny story, so I open my Dev instance this morning and preview my conversation and now all of a sudden it works. I haven't changed anything in that instance since making the original post. So weird. I was in the middle of opening an incident in HI and was documenting the steps to reproduce the issue and voila. Thanks for all your help, I'll make the answer correct because that does fix the issue. It's almost like my instance needed time for the change to propagate or something weird. 

[shaikha]

@Mark Roethof  @Michael Lee , thank you always helping i also faced the same issue so decided to go with custom card renderer code you have provided but we are also planned to use mobile application but in mobile application it is coming as black message.

sometimes it is coming black for some test and for OOBT feedback topic response message is also coming as balnk.

 

[Yanal]

Hello there ! 

I tried looking for that Sys Property, but I couldn't find it

Do I need to install something or create anything?

Thank you 😄 

[alexanderwilken]

Posting this for anyone who comes to this thread so long after -

System Properties can be found by typing sys_properties.list into the filter navigator, then searching for "sn_itsm_va.com.snc.itsm.virtualagent.portal_url". If you're not familiar with how these sys_properties work, I do not recommend changing them without consulting an experienced developer.