Virtual Agent Dynamic Greeting Messages.

[vams1]

Hi EveryOne,

Is it possibility to achive Dynamic greeting messages in Virtual Chat bot..?

Example : 
If i Open First time in a day it should say "Hi  Apple" with information(this is the Queue or any open request or tickets).

And Again If i opened/login back it should say "Hi Apple Welcome back"..!!

And Again If i opened/login back it should say "Hi Again"..!!

Like this i want to show multiple greeting messages ..can it be possible.. .?

Please assist if any thoughts and ways ..Appreciate your assistance in advance -Thanks  .

[Marc Mouries]

Yes you can. Each time a Virtual Agent conversation occurs, an interaction record captures the entire conversation as a chat record type in the Interactions [interaction] table.

First do a look up of previous Interactions for the current user and the current day, if the look up returns 0 result, say "Hi" if the look up returns 1 result, say "Welcome back"

Hit the 👍 Helpful link ↓ if this answer brings you closer to achieving your goal

[vams1]

Hi Marc Mouries,

Thanks for the response ,I'm having basic knowledge on VA ,could you please elaborate more ..?Thanks.

[Marc Mouries]

Start with this training: 

https://developer.servicenow.com/dev.do#!/learn/courses/rome/app_store_learnv2_virtualagent_rome_virtual_agent