Virtual Agent Dynamic Greeting Messages.

vams1
Tera Contributor

Hi EveryOne,

Is it possibility to achive Dynamic greeting messages in Virtual Chat bot..?

Example : 
If i Open First time in a day it should say "Hi  Apple" with information(this is the Queue or any open request or tickets).

And Again If i opened/login back it should say "Hi Apple Welcome back"..!!

And Again If i opened/login back it should say "Hi Again"..!!

Like this i want to show multiple greeting messages ..can it be possible.. .?

Please assist if any thoughts and ways ..Appreciate your assistance in advance -Thanks  .

 

3 REPLIES 3

Marc Mouries
ServiceNow Employee
ServiceNow Employee

Yes you can. Each time a Virtual Agent conversation occurs, an interaction record captures the entire conversation as a chat record type in the Interactions [interaction] table.

First do a look up of previous Interactions for the current user and the current day, if the look up returns 0 result, say "Hi" if the look up returns 1 result, say "Welcome back"

 

 

Hit the 👍 Helpful link ↓ if this answer brings you closer to achieving your goal

vams1
Tera Contributor

Hi Marc Mouries,

Thanks for the response ,I'm having basic knowledge on VA ,could you please elaborate more ..?Thanks.

Marc Mouries
ServiceNow Employee
ServiceNow Employee

Start with this training: 

https://developer.servicenow.com/dev.do#!/learn/courses/rome/app_store_learnv2_virtualagent_rome_virtual_agent