Virtual Agent Dynamic Greeting Messages.
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06-16-2022 07:03 AM
Hi EveryOne,
Is it possibility to achive Dynamic greeting messages in Virtual Chat bot..?
Example :
If i Open First time in a day it should say "Hi Apple" with information(this is the Queue or any open request or tickets).
And Again If i opened/login back it should say "Hi Apple Welcome back"..!!
And Again If i opened/login back it should say "Hi Again"..!!
Like this i want to show multiple greeting messages ..can it be possible.. .?
Please assist if any thoughts and ways ..Appreciate your assistance in advance -Thanks .
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Virtual Agent

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06-16-2022 07:17 AM
Yes you can. Each time a Virtual Agent conversation occurs, an interaction record captures the entire conversation as a chat record type in the Interactions [interaction] table.
First do a look up of previous Interactions for the current user and the current day, if the look up returns 0 result, say "Hi" if the look up returns 1 result, say "Welcome back"
Hit the 👍 Helpful link ↓ if this answer brings you closer to achieving your goal
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06-16-2022 10:51 AM
Hi Marc Mouries,
Thanks for the response ,I'm having basic knowledge on VA ,could you please elaborate more ..?Thanks.

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06-17-2022 06:30 AM
Start with this training:
https://developer.servicenow.com/dev.do#!/learn/courses/rome/app_store_learnv2_virtualagent_rome_virtual_agent