Virtual Appliance to retrieve on IP Firewall class

[Sha_pan]

We are currently discovering CheckPoint virtual Appliances through vCenter, thus, CIs are being created under VMware Virtual Machine Instance. I wonder if it would be possible to retrieve this on IP Firewall Class? If yes, would you be able to point on the right documentation? I'm not really technical so I would really appreciate it if there is a document that's easier to understand. 🙂

[Pratiksha Kalam]

Hi,

PF below link,

https://www.youtube.com/watch?v=6ULRbpGOSB4

https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/discovery/concept/...

make sure you validate the identifiers that you have set for your firewalls. Make sure the respective identifier is set to something that uniquely identifies each firewall so that a CI gets created per each discovered firewall.

 If my reply helps you at all, I’d really appreciate it if you click the Helpful button and if my reply is the answer you were looking for, it would be awesome if you could click both the Helpful and Accepted Solution buttons! 

Regards,

Pratiksha

[Andrew Westerv4 · Accepted solution]

vCenter Discovery only creates the virtual machine CI as it is the application layer of the device. You will need to scan the device itself to be able to create the actual firewall CI. Typically, you won't have access to the embedded operating system (usually a flavor of Linux) and you'll probably have to create a custom SNMP probe/sensor/pattern.

Doug has a great article on creating custom SNMP probes and patterns: https://community.servicenow.com/community?id=community_article&sys_id=dfd86535db172300f21f5583ca961...

[Sha_pan]

Thanks this is really helpful!!!