Business Duration vs. Duration

John Vo1
Tera Guru

‎08-17-2016 04:59 AM

Can someone please explain what these 2 attributes are actually tracking and where these numbers are being generated from?   I have attached a screen shot.

Thanks,

John

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Mike Allen
Mega Sage

‎08-17-2016 05:07 AM

calDateDiff: Calculate the difference between two dates using the default calendar.



if (dataChange || current.business_duration.nil())


  current.business_duration = gs.calDateDiff(opened, closed, false);



dateDiff: Calculates the difference between two dates. The parameters must be in the user/system date time format.



if (dataChange || current.calendar_duration.nil())


  current.calendar_duration = gs.dateDiff(opened, closed, false);



Looks like it happens on resolve and again on close if they ticket skipped resolve.


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Chuck Tomasi
Tera Patron
In response to Mike Allen

‎08-17-2016 05:13 AM

FWIW, calendars have been deprecated in place of schedules (per the gs.calDateDiff docs.) It appears some developers have some updating to do on some older business rules.



GlideSystem Date and Time Functions - ServiceNow Wiki


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Mike Allen
Mega Sage
In response to Chuck Tomasi

‎08-17-2016 05:18 AM

Technical Debt is a heck of a thing.


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