Voice integrations for use with ServiceNow On call

[jschlieszus]

We are looking for a tool to incorporate voice into our on call management functionality.  We have looked at Twilio before, as well as a few other tools (amazon, plivo, and pagerduty), but decided to wait on implementing voice.  Wanted to look to the community to see if anyone has praise, or criticism, for tools as we start our product research again.

Thanks in advance.

[Michael Fry1]

We're getting ready to start integration with Twilio and our on-call calendars. The price is right, and using the Notify plugin, the integration should be quick and easy.

[GSeynhaeve]

To whom this may be of interest, 3CLogic specializes in voice and call center solutions for ServiceNow with its certified offering. Capabilities include but are not limited to CTI, agent screen-pop, click to call, ServiceNow integrated IVR call flows, call transcription, presence sync with ServiceNow digital channels, integrated ServiceNow live wallboards, analytics, and much more. Feel free to contact us at info@3clogic.com to schedule a consultation and explore in detail your specific requirements to determine how 3CLogic can add value to your IT Help Desk. 

[RahulMishra01]

Hi @jschlieszus ,

Assuming you already have a telephony system in place, I would recommend opting for a third-party CTI connector. It's a simple yet effective solution that enables you to harness essential voice functionalities within the ServiceNow environment. With features ranging from click to dial and screen pop to integrated wrap-ups and more, a CTI connector can seamlessly integrate your telephony system with ServiceNow, enhancing your overall communication and workflow efficiency.

You can start your CTI search from here: https://www.novelvox.com/cti-connector/servicenow/

Hope it helps!