What can I use to brand all emails / notifications ?

[Merle]

Hi everyone,

I create an email design for my company and we wanna use it for all of our emails.

Is there a way to have the design template somewhere and call it for different notifications? 

Right now if I use a template in a Notification and I add content inside the Notification (and not inside the template) the email doesn't take into account the template.

If  I put the design in a layout, call this layout in a template and call the template inside a Notification... the email is blank.

If I use the design inside a template with content and call it from a Notification.. then it work.. but for several types of notification, the maintenance is complicated...

If anyone knows a workaround, thanks for your help.

Stay safe 

Best Regards

Juliette

[Allen Andreas · Accepted solution]

Hi,

Just wanted to check if you had followed something like this: https://community.servicenow.com/community?id=community_article&sys_id=ee59fa31db2d13044e1df4621f961...

So specifically steps like this:

1. Create an Email Layout and put ${notification:body} on the part of the layout where you want your email content to appear. (see my detailed guide below)
2. Create an Email Template and fill out the Email Layout field (setup the table to same table for the email notification)
3. On the Email Notification, select the Email Template we setup above

Where you can place the notification:body within a set area so if there's content there, it gets brought in to your layout.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Merle]

Hi Allen,

I haven't try, although when I put my design in the Layout... nothing appear in the email/notification.

But thank you, I will definitely try with your steps and let you know the result.

Thank you again

Best Regards

Juliette

[Merle]

Good morning Allen,

That's perfect!!!!

Thank you so much!!

It worked.. never managed to make the layout worked before... although don't really understand how it works..

Thankyou again

have a good day

Juliette

[Allen Andreas]

Hi,

Glad to hear it! I'm sure you were very close previously and perhaps just walking through the steps 1 by 1 helped get you the rest of the way.

Well done!